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So after months of my router dropping off and having to reset my adapter

So after months of my router dropping off and having to reset my adapter

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Copper Contributor dthela
Copper Contributor
Posts: 23
Registered: ‎01-13-2012

NOW they say there's a problem with the router? Son of a **bleep**! Better be giving me a refund!!!! Why am I paying extra for 5 gig when it doesn't work?

3 REPLIES
Copper Contributor dthela
Copper Contributor
Posts: 23
Registered: ‎01-13-2012
Message 2 of 4
(149 Views)

why am i beeing charged for it then? Have to reset my laptops adapter every day! Why didn't Verizon notify me? When cabn I expect a refund?

 

Copper Contributor dthela
Copper Contributor
Posts: 23
Registered: ‎01-13-2012
Message 3 of 4
(149 Views)

Only actively using one laptop, XBOX, and Alexa. 5 gig can't handle that???????   TV plugged into LAN.

Copper Contributor dthela
Copper Contributor
Posts: 23
Registered: ‎01-13-2012
Message 4 of 4
(136 Views)

At least once a day my WIFI drops off my laptop.  I have to reset my adapter. I understand that there is a problem with routers and 5 gig connections. With only XBOX , Alexa and laptop running Netflix won't load past 20%. 25 Minute hold times for tech. Unacceptable. Tried text tech but that was a hold to get someone. What do I have to do besides paying $200 a month for basic package and 5g?

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