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Software Upgrade to allow SON

Software Upgrade to allow SON

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Copper Contributor GRECON19
Copper Contributor
Posts: 16
Registered: ‎06-14-2019
Message 1 of 4
(1,316 Views)

Hi I got an email that my WiFi software was upgraded allowing me to create an self-Organizing Network and to just go to the FIOS app - Internet then Self-Organizing Network and turn it on.  The problem is when I go to Internet on my app I get the message " service unavailabl please try again later", I've been getting this message for the last 24 hours, I even get the message when I try it online on my account.

Why isn't this working ?  

3 REPLIES 3
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,213
Registered: ‎06-24-2018
Message 2 of 4
(1,178 Views)

Make sure your FiOS app is up to date. You can also try uninstalling/reinstalling the app amd try again. If that doesn’t work login to the router directly at myfiosgatway.com and turn it on in advanced wireless settings. 

Contributor Danielle1
Contributor
Posts: 1
Registered: ‎08-14-2019
Message 3 of 4
(1,106 Views)

i DON'T EVEN SEE AN INTERNET OPTION.  WHERE IS THAT?

Contributor cldaris
Contributor
Posts: 4
Registered: ‎06-06-2017
Message 4 of 4
(461 Views)

I followed instructions and changed all/all of my devices.   When I enabled SON the majority of them either didn't work, or worked badly..  I turned SON off and changed everything back to 5G.  Not impressive, Verizon

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