Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Get it fast with In-store & curbside pickup or same day delivery.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Something wrong with FiOS set up?

Reply
hbic3
Nickel Contributor
Nickel Contributor
Posts: 32
Registered: ‎02-07-2011

Something wrong with FiOS set up?

‎02-07-2011 09:04 AM

Message 1 of 4
(1,714 Views)

I had FiOS installed on Jan 31.  On the first day my internet speed was great. Everything was great.  But since them, my speed has reduced,  internet explorer hangs and freezes when it NEVER did before.  And Home Agent isn't fixing it. 

What's the problem. 

 

I also have issue with my TV so I'm wondering if the installation didn't go quite as well as thought.

Reply
0 Kudos
3 REPLIES 3
jumpin68ny
Gold Contributor VII
Gold Contributor VII
Posts: 1,778
Registered: ‎05-14-2009

Re: Something wrong with FiOS set up?

‎02-08-2011 12:15 PM

Message 2 of 4
(1,649 Views)

What is wrong with the TV?  

 

Have you tried to uninstall in-home agent and anything else that was installed as part of the Verizon installation?  It is not required to connect to the internet.

Reply
0 Kudos
hbic3
Nickel Contributor
Nickel Contributor
Posts: 32
Registered: ‎02-07-2011

Re: Something wrong with FiOS set up?

‎02-14-2011 07:56 AM

Message 3 of 4
(1,522 Views)

Yes, we've uninstalled and reinstalld IHA countless times.  Nothing works.   I would go through my computer and uninstall/delete/remove anything Verizon related but I don't know what files are necessary and what aren't. 

Reply
0 Kudos
Anti-Phish
Gold Contributor III
Gold Contributor III
Posts: 1,122
Registered: ‎12-04-2009

Re: Something wrong with FiOS set up?

‎02-14-2011 06:44 PM

Message 4 of 4
(1,478 Views)
@hbic3 wrote:

I would go through my computer and uninstall/delete/remove anything Verizon related but I don't know what files are necessary and what aren't. 

You do not need ANY Verizon software on your computer.

 

Also, you did not answer jumpin68ny's question about what is wrong with your TV.  That may give some insight into the problems you're having.

 

 

 

Reply
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts
My Fios App
Fios TV App

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.