06-04-2009 05:52 AM
06-04-2009 12:19 PM - edited 06-04-2009 12:20 PM
Spam error when attempting to send:
Verizon implemented an outgoing spam filter some time in March. It does not directly compare information such as recipient e-mail addresses or message contents. Instead, it takes a hash of the entire message and compares it to the hash values of known spam. In the error you receive, there should be a detail referring you to http://www.verizon.net/spamfaq . This page contains a section on what to do if your outgoing message is erroneously being detected as spam. Basically it asks you to send an e-mail to firstname.lastname@example.org with the e-mail in question attached.
Do not simply forward the trouble e-mail, as it could be flagged as spam again - you need to send the email as an attachment.
Spam errors when attempting to receive:
There's 2 ways Verizon can block incoming messages as spam, either using known spam blacklists (including their own) or by using SpamDetector. If incoming messages are being blocked by the first option, the sender will receive a bounceback referring him/her to http://www.verizon.net/whitelist .
If the sender is not receiving any bounceback message, but you are still not receiving email from him/her, then it is getting flagged by SpamDetector. This can be disabled from "My Account" or "Account Tools", or you can add the e-mail address / domain in question to your safe list ("My Settings" > "Mail" > "Blocking" in webmail inbox) in order to bypass this filter. Also, make sure that e-mails detected as spam are being saved and not auto-deleted - this is done through a setting under "General" in the mail settings.