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Speed Upgrade Advertised For $5 More Per Month Can't Get Any Answers

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jerryb53
Nickel Contributor
Nickel Contributor
Posts: 40
Registered: ‎05-23-2014

Speed Upgrade Advertised For $5 More Per Month Can't Get Any Answers

Message 1 of 8
(1,089 Views)

On Verizon's website is a speed upgrade to 75/75 for just $5 per month more. When I click on the button to order it it comes up as $10 per month more.On Verizon's Facebook page I posted this 3 times and each time my post was answered quickly and I was told they would look into it and get back to me. No one ever got back to me. The offer is on Verizon's website when I am logged in,

 

http://www.verizon.com/home/MLP/quantum75.html?X1=FQU512&CMP=DMC-CVD_ZZ_FD_E_DM_N_X00015

 

7 REPLIES 7
FIOS-Dan
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎08-24-2010

Re: Speed Upgrade Advertised For $5 More Per Month Can't Get Any Answers

Message 2 of 8
(1,083 Views)
I just went to your link, and I was offered a one time $10 discount for the first month for the 75/75 upgrade. After the first month, the monthly rate goes up, then after the 5th month, the rate goes up even more.
jerryb53
Nickel Contributor
Nickel Contributor
Posts: 40
Registered: ‎05-23-2014

Re: Speed Upgrade Advertised For $5 More Per Month Can't Get Any Answers

Message 3 of 8
(1,080 Views)

I see $5 a month more for 1 year and then $10 per month more.

FIOS-Dan
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎08-24-2010

Re: Speed Upgrade Advertised For $5 More Per Month Can't Get Any Answers

Message 4 of 8
(1,073 Views)
If I knew how to attach a photo to my post, I would show you what I see after selecting the 75/75 upgrade.

I don't think any of my browsers on my iPad allow me to upload photos from this site.
jerryb53
Nickel Contributor
Nickel Contributor
Posts: 40
Registered: ‎05-23-2014

Re: Speed Upgrade Advertised For $5 More Per Month Can't Get Any Answers

Message 5 of 8
(1,060 Views)

mlp_row5_full_75-75.jpg

Verizon_Support
Employee Employee
Employee
Posts: 3,197
Registered: ‎04-10-2013

Re: Speed Upgrade Advertised For $5 More Per Month Can't Get Any Answers

Message 6 of 8
(1,022 Views)

Hi Jerry,

Are you on the 15M, 25M, or the 50M speed right now?

~Jess

jerryb53
Nickel Contributor
Nickel Contributor
Posts: 40
Registered: ‎05-23-2014

Re: Speed Upgrade Advertised For $5 More Per Month Can't Get Any Answers

Message 7 of 8
(966 Views)

50/50

SinCara
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: Speed Upgrade Advertised For $5 More Per Month Can't Get Any Answers

Message 8 of 8
(933 Views)

I can speak from experience on this as I ran into the same situation a couple months ago. A rep. even tried to get me the $5 offer to no success. He could only get it to reflect $10 more. He said something goes on with the system that causes these pricing errors (yet Verizon never fixes them). I was told to wait a week and check the offer again once the system gets updated. I waited a week, checked again and was able to get the offer. My suggestion is to do the same. Wait a week and check again or keep checking daily.

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