×

Switch Account

Speed Verification?

Reply
Highlighted
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎01-25-2012

Speed Verification?

Message 1 of 4
(966 Views)

I feel like I'm not getting the speeds I am paying for.  Is there a way to verify my speeds.  I did those internet speed tests, but I want to know if Verizon has a way to verify.  I'm paying for 150 Mbps/65 Mbps.  My speed tests was 68.94 Mbps/38.64 Mbps wired ethernet (Not wireless).

3 REPLIES 3
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,486
Registered: ‎12-15-2010

Re: Speed Verification?

Message 2 of 4
(938 Views)

Call or chat with Verizon and have them double check your provisioning. They have the ability to see what your ONT is set to, and can re-provision it if the speed is not set right. 

 

To be sure, with the 150Mbps package did Verizon give you a Revision I ActionTec router? Do you have an Ethernet WAN connection back to the ONT? Also, have you enabled any features that could bog the router down, such as parental controls?

 

You can test against Verizon's own speed test too, to get an idea of whether or not the problem has to do with provisioning or something further out on the Internet. http://speedtest.verizon.com/

Highlighted
Bronze Contributor II
Bronze Contributor II
Posts: 163
Registered: ‎09-30-2013

Re: Speed Verification?

Message 3 of 4
(921 Views)

Is your PC and/or network capable of speeds in excess of 100 Mbps?  

 

Does your PC have a gigabyte Ethernet adapter?

 

Before checking your speed using Internet speed tests run test using  LAN speed test to confirm your PC, router and cables are capable  of the Internet speeds you are paying for.   If you can't get speeds in excess of 165 Mbps on your LAN then you will never get the speed on the WAN when running a speed test.   What you will get or have is the capacity instead is the ability to have multiple 50+ Mbps connections.

Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,153
Registered: ‎11-10-2009

Re: Speed Verification?

Message 4 of 4
(759 Views)

@ntantaros wrote:

I feel like I'm not getting the speeds I am paying for.  Is there a way to verify my speeds.  I did those internet speed tests, but I want to know if Verizon has a way to verify.  I'm paying for 150 Mbps/65 Mbps.  My speed tests was 68.94 Mbps/38.64 Mbps wired ethernet (Not wireless).


Sounds like either your router or pc nice is 100mb max

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.