Re: Speed issues in Montgomery County Maryland. DC Metro? Or everywhere?
MDRyan
Enthusiast - Level 3

Still seems like I'm getting odd page loads, but so far this is the first night that between 6-9pm that I'm not getting crazy speeds I've not gone under 68mbps and really am sitting around 82+ Pinging out isn't giving me as great of results... But I did get a call at 11:53am saying "my issue was fixed" (automated) so I'm not sure if they did something else, or if that was simply more feedback from the prior days closing ticket.

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Re: Speed issues in Montgomery County Maryland. DC Metro? Or everywhere?
smith6612
Community Leader
Community Leader

My thoughts about this are this:

If a download is slow on one instance and fast the next, or if page content loads up quickly, then slows with some content it almost seems like to me, it could be a problem with a load balanced or redundant link. Verizon based on the IP address seems to determine the route you take. You could route over a set of links for Odd IP addresses, and another set for Even IP addresses. It could also be something where based on the destination, you're going over certain problematic links or routers on Verizon's end occasionally (each connection you send can be sent off to a different link or a completely different route through Verizon's network). All ISPs do this and it's not uncommon to see 4-6 Fiber circuits running between routers and each circuit being loaded down connection-wise equally. Also, consider the fact that the reaosn network traffic is unaffected while on network, it could be due to the fact that the circuits/ports/etc used for that, even if they go through common routers could be less loaded. On-network traffic is often significantly less for an ISP to have over traditional Internet traffic, so it could be something funny like that as well.

If speeds are fast one time and slow the next, I wouldn't be surprised if this was the case. Multi-session MTR traces might reveal something but if it's a problem with a physical link, it will show up as packet loss or latency rather than a router showing consistently high latency. It will take an engineer on Verizon's end to determine what is wrong, however. I can only give a broad description of how their network could be set up since I don't have the solid details on me.

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Re: Speed issues in Montgomery County Maryland. DC Metro? Or everywhere?
MDRyan
Enthusiast - Level 3

Smith this is what I'm seeing from trace routes 

traceroute to verizon.net (xxxxxxxxx), 64 hops max, 72 byte packets

 1  wireless_broadband_router (xxxxxxxxx)  0.875 ms  0.499 ms  0.415 ms

 2  l100.washdc-vfttp-116.verizon-gni.net (xxxxxxxxx)  7.708 ms  6.945 ms  7.094 ms

 3  g0-8-0-6.washdc-lcr-22.verizon-gni.net (xxxxxxxxx)  12.944 ms  11.919 ms  12.865 ms

 4  so-14-0-0-0.res-bb-rtr1.verizon-gni.net (xxxxxxxxx)  9.112 ms  14.464 ms  10.158 ms

 5  so-4-0-0-0.dfw01-bb-rtr1.verizon-gni.net (xxxxxxxxx49.802 ms  61.926 ms  99.964 ms

 6  so-1-0-0-0.dfw03-core-rtr1.verizon-gni.net (xxxxxxxxx  49.691 ms  50.069 ms  49.362 ms

 7  po1.ctn-border1.vzlink.com (2xxxxxxxxx50.502 ms  50.286 ms  49.210 ms

 8  xxxxxxxxx (xxxxxxxxx50.735 ms  51.507 ms  50.480 ms

 9  xxxxxxxxx (xxxxxxxxx49.422 ms  48.404 ms  50.002 ms

10  xxxxxxxxx (xxxxxxxxx50.009 ms  49.179 ms  50.217 ms

X= Ip addresses not sure on policy on posting those lol but you can see around 6 it just skyrockets.

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Re: Speed issues in Montgomery County Maryland. DC Metro? Or everywhere?
jackstraw532
Newbie

Looks like the problem was resolved today. My system was disconnected sometime in the afteroon. My TIVO failed to record any programming starting at 4:30pm. I had to reboot to get it back online. My iMac is fast again. Almost no delay switching sites or web pages. Let's hope this is the last of the problems for a while. I'm still upset that I was unable to record Person of Interest on CBS this was part 2 of the season opening cliffhanger. CBS doesn't make episodes available anywhere including VOD, Amazon, Itunes. It's the only show of their primetime line-up that they refuse to offer for delayed or missed viewing. 

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Re: Speed issues in Montgomery County Maryland. DC Metro? Or everywhere?
MDRyan
Enthusiast - Level 3

So my speedtests have maintained for two nights straight (last night I had hbogo drop to 1 bar) still think there maybe some issues, because pingtests/trace routes still aren't fios worthy, but it sure isn't 3mbps.

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Re: Speed issues in Montgomery County Maryland. DC Metro? Or everywhere?
prisaz
Legend

@KH-OrnEsh wrote:

Just a friendly reminder, this is a forum where users help other users.

Have you tried to contact the customer service ?


I did not contact Verizon Directly. My main reason for posting here was to point out the issues, and to see if others were having the same trouble. I am just across the river from Northern VA and my pipe runs through MCI/UUNET/Verizon Business, been there, seen that, and your point in regards to Contact us is well taken. But from other posts prior to this thread, it did not get very far. So this thread was born.Smiley Wink

Thanks to all participants in this thread, and to MDRyan for really going the extra miles! I know someone is looking at this.

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Re: Speed issues in Montgomery County Maryland. DC Metro? Or everywhere?
Curt60
Enthusiast - Level 1

To ornahp: Contacting customer service only goes so far as everyone in this forum knows first hand.  Customer service goes very well as the first step, i.e. to determine if the problem in the customer's home or somewhere within the immediate domain of Verizon.  I did contact Verizon customer service and 40 minutes lately determined my download speeds from my wireless to FIOS cable to the 'local office' did indeed performed at the purchased bandwidth.  Customer service simply said 'no problem with Verizon', yet I still only had a small fraction the internet connectivity I had a few weeks prior.  This problem only got fixed because of the perseverance of MDRyan, and then the follow through of the tech he was able to get to his house.  Although Verizon seemed reluctant to acknowledge or research this problem further, it was obvious to everyone else that ran a simple speed test that goes beyond the immediate Verizon campus, there was a very real performance issue.  Verizon customer support could have easily ran the same test (as we all did) and saved everyone a lot of lost time.

I second prisaz's thanks to MDRyan!

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Re: Speed issues in Montgomery County Maryland. DC Metro? Or everywhere?
srt19170
Newbie

I'm in Fairfax County and have been experiencing problems for about two weeks.  Finally got fed up and tried Live Chat (no help), came here and saw the various threads.  I'm getting fairly decent upload & download speeds, but my latency has shot up 100+ms and is very inconsistent.

Tracing route to verizon.net [206.46.232.39]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     7 ms     9 ms    11 ms  L100.WASHDC-VFTTP-61.verizon-gni.net [96.231.199.1]
  3     9 ms    11 ms     8 ms  G0-9-4-7.WASHDC-LCR-22.verizon-gni.net [130.81.104.180]
  4     9 ms     8 ms     9 ms  so-3-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.151.232]
  5    95 ms   137 ms    88 ms  so-4-0-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.17.41]
  6    50 ms    50 ms    48 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.81.20.157]
  7    49 ms    50 ms    48 ms  po1.ctn-border1.vzlink.com [206.46.225.85]
  8    46 ms    48 ms    49 ms  206.46.225.210
  9    47 ms    48 ms    48 ms  206.46.228.129
 10    50 ms    52 ms    45 ms  206.46.232.39

 

The culprit is fairly obvious.  How can I best add my voice to the chorus demanding a fix...?

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Re: Speed issues in Montgomery County Maryland. DC Metro? Or everywhere?
MDRyan
Enthusiast - Level 3

Yeah I've seen some weird speeds again tonight, 😞 but only from the verizon site like 44/37, 57/32 

My best advice call during the day because thats when you'll get US support, you can bring this thread up but I doubt they'll listen

Probably start you off with router switch (take it if you don't have the red N router as thats the most recent),  followed by a vist.

Hopefully its a studder step because things have been back to normal for me for awhile. 

Hopefully like me you'll have someone follow up  and you'll not only get help from the tech and his contacts, but also someone at tier 2 (thats really who you need)

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Re: Speed issues in Montgomery County Maryland. DC Metro? Or everywhere?
pvuong
Newbie

Im in fairfax county too, and this problem has been plaguing me for awhile now too. It really hasn't been much of a bother as i am busy with school. Now that my midterms are over i have time to enjoy the internet, but i have started to notice my connection slowing down. Stream and gaming is practically out of the questions starting around 8pm. In the morning, the connection is better, but the ping is abnormally high compared to the past. It has jumped from 10 ms to 60ms in the past month. I contacted live chat, but they told me to call as they did not have the knowledge to solve the issue.

Tracing route to verizon.net [206.46.232.39]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  192.168.1.1
  2    26 ms    27 ms   251 ms  L100.WASHDC-VFTTP-84.verizon-gni.net [**.***.***.***] {edited for privacy}
  3   558 ms    12 ms    22 ms  G0-9-0-0.WASHDC-LCR-22.verizon-gni.net [130.81.110.124]
  4    10 ms    42 ms     9 ms  so-14-0-0-0.RES-BB-RTR1.verizon-gni.net [130.81.22.56]
  5    48 ms    46 ms    47 ms  so-4-0-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.17.41]
  6   149 ms    51 ms   462 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.81.20.157]
  7    81 ms    75 ms    92 ms  po1.ctn-border1.vzlink.com [206.46.225.85]
  8    60 ms    57 ms    68 ms  206.46.225.210
  9   110 ms    50 ms   116 ms  206.46.228.129
 10   630 ms   251 ms    77 ms  206.46.232.39

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