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Speed problems in Tampa?

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MattGalvin
Contributor
Contributor
Posts: 3
Registered: ‎11-04-2009

Speed problems in Tampa?

Message 1 of 6
(8,332 Views)

 

Are there any known issues going on in Tampa the past couple of days?

 

Since Monday afternoon my speeds have consistently tested at around .5 Mbps up and down.  Prior to that I would consistently get 22-25 Mbps down and 12-15 Mbps up.  I'm on the 25/15 plan.  Absolutely nothing has changed on my computer.  Was working fine on Sunday, got home from work on Monday and speed had dropped.

 

I've tried it on several computers on my network and am getting the same results.  Every once in awhile I get a download test where it should be, but that's maybe 1 out of 10 tests.

 

I've run the speedtests using speedtest.verizon.net and www.speedtest.net.  I've also done some large file downloads from various high speed sites and am seeing poor performance there too (so it's not just a testing artifact).

 

Traceroutes have been hit or miss.  Just ran it right now and most hops are under 100ms going to www.verizon.net.  Yesterday I was seeing a lot of hops in the 700-900ms range.

 

 

So is there something going on on the network?  Planning on calling in tomorrow but figured I'd post and avoid the call if there's a known issue.

 

Thanks

Matt

5 REPLIES 5
Ealdayen
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎09-10-2009

Re: Speed problems in Tampa?

Message 2 of 6
(8,308 Views)

Go ahead and call because something is wrong with your connection for sure.  You shouldn't have 100ms pings to their website.  I would make sure you don't have any file sharing programs running and scan your network for viruses.  If you are negative for both of those issues call Verizon.  My pings are under 20ms.

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Speed problems in Tampa?

Message 3 of 6
(8,300 Views)

http://www.internethealthreport.com/

 

 

No known issues on the Verizon network according to internet healthreport in the last hour, 4 hours and 24 hours.

 

 

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Speed problems in Tampa?

Message 4 of 6
(8,288 Views)

what pops were giving you bad ms latency?  were the vz pops, att pops cogent?    if you can cut and paste a traceroute that would be great.

MattGalvin
Contributor
Contributor
Posts: 3
Registered: ‎11-04-2009

Re: Speed problems in Tampa?

Message 5 of 6
(8,280 Views)

Didn't get a chance to call in today.  Hopefully won't have another crazy work day tomorrow!

 

Here are a few tracerts.

 

Tracert to www.verizon.net:

 

Tracing route to e3002.b.akamaiedge.net [69.192.172.79]
over a maximum of 30 hops:

  1    31 ms    26 ms     3 ms  myrouter.home [192.168.1.1]
  2     5 ms    72 ms    31 ms  L100.TAMPFL-VFTTP-101.verizon-gni.net [96.243.199.1]
  3   120 ms     5 ms    15 ms  G10-3-1201.TAMPFL-LCR-02.verizon-gni.net [130.81.129.128]
  4   435 ms   355 ms   192 ms  so-7-2-0-0.TPA01-BB-RTR2.verizon-gni.net [130.81.28.237]
  5   648 ms   202 ms   480 ms  ge-1-0-0-0.ATL01-BB-RTR2.verizon-gni.net [130.81.17.48]
  6   227 ms   345 ms   100 ms  0.so-2-2-0.XT2.ATL5.ALTER.NET [152.63.86.73]
  7    28 ms    49 ms    53 ms  0.so-7-0-0.XT2.ATL4.ALTER.NET [152.63.86.109]
  8    82 ms    29 ms    23 ms  0.xe-11-1-0.BR3.ATL4.ALTER.NET [152.63.82.21]
  9    43 ms    89 ms    63 ms  xe-3-0-0.r20.atlnga04.us.bb.gin.ntt.net [129.250.9.105]
 10    44 ms    43 ms    49 ms  a69-192-172-79.deploy.akamaitechnologies.com [69.192.172.79]

Trace complete.

 

Two minutes later, also to www.verizon.net:

 

Tracing route to e3002.b.akamaiedge.net [72.246.228.79]
over a maximum of 30 hops:

  1     9 ms    32 ms  4294967294 ms  myrouter.home [192.168.1.1]
  2    10 ms    17 ms    10 ms  L100.TAMPFL-VFTTP-101.verizon-gni.net [96.243.199.1]
  3    12 ms     5 ms    24 ms  G10-3-1201.TAMPFL-LCR-02.verizon-gni.net [130.81.129.128]
  4     7 ms    12 ms    15 ms  so-7-2-0-0.TPA01-BB-RTR2.verizon-gni.net [130.81.28.237]
  5    33 ms    25 ms    35 ms  ge-1-0-0-0.ATL01-BB-RTR2.verizon-gni.net [130.81.17.48]
  6    27 ms    20 ms    39 ms  so-7-0-0-0.ATL81-PEER-RTR1-RE1.verizon-gni.net [130.81.17.143]
  7    20 ms    38 ms    28 ms  66.109.9.141
  8    27 ms    20 ms    31 ms  a72-246-228-79.deploy.akamaitechnologies.com [72.246.228.79]

Trace complete.

 

Tracert to www.verizon.com

 

Tracing route to a1280.g.akamai.net [65.199.63.137]
over a maximum of 30 hops:

  1     7 ms    26 ms     7 ms  myrouter.home [192.168.1.1]
  2    15 ms    20 ms    20 ms  L100.TAMPFL-VFTTP-101.verizon-gni.net [96.243.199.1]
  3     3 ms     3 ms    19 ms  G10-3-1201.TAMPFL-LCR-02.verizon-gni.net [130.81.129.128]
  4    81 ms    22 ms    26 ms  so-7-2-0-0.TPA01-BB-RTR2.verizon-gni.net [130.81.28.237]
  5    32 ms    27 ms    28 ms  ge-1-0-0-0.ATL01-BB-RTR2.verizon-gni.net [130.81.17.48]
  6    33 ms    46 ms   137 ms  0.so-2-2-0.XT2.ATL5.ALTER.NET [152.63.86.73]
  7   122 ms    38 ms    59 ms  0.so-6-0-0.XL4.IAD8.ALTER.NET [152.63.0.130]
  8    48 ms    52 ms    43 ms  TenGigE0-7-4-0.GW1.IAD8.ALTER.NET [152.63.35.157]
  9    55 ms    61 ms    57 ms  65.199.63.137

Trace complete.

MattGalvin
Contributor
Contributor
Posts: 3
Registered: ‎11-04-2009

Re: Speed problems in Tampa?

Message 6 of 6
(8,277 Views)

"Go ahead and call because something is wrong with your connection for sure.  You shouldn't have 100ms pings to their website.  I would make sure you don't have any file sharing programs running and scan your network for viruses.  If you are negative for both of those issues call Verizon.  My pings are under 20ms."

 

I definitely have a clean network.  My home LAN is pretty secure.  I even shut down every box except a clean machine that I built last week and still have the problem from it.

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