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Still no router

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Contributor
Contributor
Posts: 2
Registered: ‎02-04-2015

Still no router

Message 1 of 3
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 A week ago, I ordered the 75mbs upgrade online.  Despite phone calls to Verizon, and despite already being charged for the service, I still don't have the new router.

 

I didn't even know a new router was coming until I called about not having my advertised internet speed.  During tests, I am only showing a 12 mbs upload/download - far short of what I have been paying for.

 

So, I still wait for my new router.  No tracking number, no phone calls, no estimate of arrival time.  I did get an empty box in which I am supposed to return the old router, along with a threatening letter should I fail to return the old equipment within 30 days.

 

If anyone can tell me how to check the progress of my router shipment, I would appreciate it!

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Bronze Contributor I
Bronze Contributor I
Posts: 74
Registered: ‎05-06-2010

Re: Still no router

Message 2 of 3
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@vagill wrote:

 A week ago, I ordered the 75mbs upgrade online.  Despite phone calls to Verizon, and despite already being charged for the service, I still don't have the new router.

 

I didn't even know a new router was coming until I called about not having my advertised internet speed.  During tests, I am only showing a 12 mbs upload/download - far short of what I have been paying for.

 

So, I still wait for my new router.  No tracking number, no phone calls, no estimate of arrival time.  I did get an empty box in which I am supposed to return the old router, along with a threatening letter should I fail to return the old equipment within 30 days.

 

If anyone can tell me how to check the progress of my router shipment, I would appreciate it!


Are you sure you are meant to receive a new router?  What router do you have now?  Just about any router they've delivered in the last 5 or 6 years should easily handle 75mbs.

 

Ah missed the last line about the empty box.  That would kind of indicate that you should receive something.  However as I said any router should be able to handle that speed.  Was the speedtest wifi or wired?

 

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Bronze Contributor II
Bronze Contributor II
Posts: 108
Registered: ‎01-06-2015

Re: Still no router

Message 3 of 3
(356 Views)

@vagill wrote:

 A week ago, I ordered the 75mbs upgrade online.  Despite phone calls to Verizon, and despite already being charged for the service, I still don't have the new router.

 

I didn't even know a new router was coming until I called about not having my advertised internet speed.  During tests, I am only showing a 12 mbs upload/download - far short of what I have been paying for.

 

So, I still wait for my new router.  No tracking number, no phone calls, no estimate of arrival time.  I did get an empty box in which I am supposed to return the old router, along with a threatening letter should I fail to return the old equipment within 30 days.

 

If anyone can tell me how to check the progress of my router shipment, I would appreciate it!


Did you rent or buy the new Router?Wha'ts the model no?

1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited
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