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Stop throttling streaming video!

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CamSun88
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Posts: 1
Registered: ‎09-21-2017

Stop throttling streaming video!

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I was a satisfied Fios customer in Manhattan for 5 years until this year:

 

Since early 2017, streaming video hits a bottleneck every day from roughly 4pm through 8pm. Netflix, Amazon Prime, Youtube, etc. becomes unwatchable - endless pauses and buffering. 

 

Now I must considering dumping Verizon entirely because of their contempt for customers. Verizon has paid millions in legal penalties and settlements due to their corporate practices. Respect the people who put food on your table and stop throttling internet service. 

 

 

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jonjones
Platinum Contributor II
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Posts: 5,322
Registered: ‎10-18-2016

Re: Stop throttling streaming video!

Message 2 of 25
(37,227 Views)

@CamSun88 wrote:

I was a satisfied Fios customer in Manhattan for 5 years until this year:

 

Since early 2017, streaming video hits a bottleneck every day from roughly 4pm through 8pm. Netflix, Amazon Prime, Youtube, etc. becomes unwatchable - endless pauses and buffering. 

 

Now I must considering dumping Verizon entirely because of their contempt for customers. Verizon has paid millions in legal penalties and settlements due to their corporate practices. Respect the people who put food on your table and stop throttling internet service. 

 

 


Lets get the situation straight. Verizon wireless is throttling due to having unlimited customers viewing more content.

Verizon Fios is not throttling their Internet service.

The hours you are stating is prime time in New York City. Broadband Internet is not an infinite resource but a shared resource. The slow downs are because more people like yourself are watching Netflix, and Amazon Prime, Hulu, Directtvnow or Acorn TV as well as gaming and video conferencing.

 

You have more people using it. If that is a reason to leave then go where you will be the happiest. 

Verizon is still the best Internet. But it is not used just by one person.

 

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jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Stop throttling streaming video!

Message 2 of 25
(37,228 Views)

@CamSun88 wrote:

I was a satisfied Fios customer in Manhattan for 5 years until this year:

 

Since early 2017, streaming video hits a bottleneck every day from roughly 4pm through 8pm. Netflix, Amazon Prime, Youtube, etc. becomes unwatchable - endless pauses and buffering. 

 

Now I must considering dumping Verizon entirely because of their contempt for customers. Verizon has paid millions in legal penalties and settlements due to their corporate practices. Respect the people who put food on your table and stop throttling internet service. 

 

 


Lets get the situation straight. Verizon wireless is throttling due to having unlimited customers viewing more content.

Verizon Fios is not throttling their Internet service.

The hours you are stating is prime time in New York City. Broadband Internet is not an infinite resource but a shared resource. The slow downs are because more people like yourself are watching Netflix, and Amazon Prime, Hulu, Directtvnow or Acorn TV as well as gaming and video conferencing.

 

You have more people using it. If that is a reason to leave then go where you will be the happiest. 

Verizon is still the best Internet. But it is not used just by one person.

 

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PapaSnippy
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Posts: 1
Registered: ‎09-22-2017

Re: Stop throttling streaming video!

Message 3 of 25
(37,156 Views)

@jonjones wrote:

@CamSun88 wrote:

I was a satisfied Fios customer in Manhattan for 5 years until this year:

 

Since early 2017, streaming video hits a bottleneck every day from roughly 4pm through 8pm. Netflix, Amazon Prime, Youtube, etc. becomes unwatchable - endless pauses and buffering. 

 

Now I must considering dumping Verizon entirely because of their contempt for customers. Verizon has paid millions in legal penalties and settlements due to their corporate practices. Respect the people who put food on your table and stop throttling internet service. 

 

 


Lets get the situation straight. Verizon wireless is throttling due to having unlimited customers viewing more content.

Verizon Fios is not throttling their Internet service.

The hours you are stating is prime time in New York City. Broadband Internet is not an infinite resource but a shared resource. The slow downs are because more people like yourself are watching Netflix, and Amazon Prime, Hulu, Directtvnow or Acorn TV as well as gaming and video conferencing.

 

You have more people using it. If that is a reason to leave then go where you will be the happiest. 

Verizon is still the best Internet. But it is not used just by one person.

 


You are wrong. I have throttle issue with FIOS too. When I open any youtube video - it buffers all the time, when I connect to vpn - video start playing instant, then when I disconnect from vpn - video start buffering again.

jonjones
Platinum Contributor II
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Posts: 5,322
Registered: ‎10-18-2016

Re: Stop throttling streaming video!

Message 4 of 25
(37,134 Views)

Again Verizon Fios does not throttle and you are not on metered data.

it is First and foremost the congestion due to usage by your neighbors in your area.

 

lord in NYC don’t expect a single pipe feed just for your use 😀

a vpn may be better since it may be less congested .

earlegdall
Contributor
Contributor
Posts: 1
Registered: ‎09-24-2017

Re: Stop throttling streaming video!

Message 5 of 25
(37,087 Views)

We just switched from Comcast and thought Fios was much better until we tried to access our Netflix account by streaming. Can't do it at all. And the response I just read from Verizon is, while adult, just pompous and a sign that Verizon is not customer oriented. We are re-thinking our decision. Verizon could just a few lessons in how to listen to customer concerns and respond with true concern and a desire to help.

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Stop throttling streaming video!

Message 6 of 25
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@earlegdall wrote:

We just switched from Comcast and thought Fios was much better until we tried to access our Netflix account by streaming. Can't do it at all. And the response I just read from Verizon is, while adult, just pompous and a sign that Verizon is not customer oriented. We are re-thinking our decision. Verizon could just a few lessons in how to listen to customer concerns and respond with true concern and a desire to help.


Please remember your are conversing with human beings just like yourself. Humans make mistakes, have bad days, and don’t always have the answers.

We use Netflix, Amazon Prime, Acorn TV, Hulu, and DirectTVNOW and never ever have any issues. It is possible there is high congestion on your fiber. Device dependent if you use a Router with a Apple TV, Firestick or tablet be it on WiFi or direct connection via ethernet all of which you never said the type of connection you are using or what.

wifi speeds will always be slower.

 

if you call Verizon and they say your speed shows no issues then you know it is a streaming service issue and not Verizon’s fault. The speed for the streaming services are not that high so I would guess it’s your devices not set up correctly.

When there are streaming issues like with Netflix there is a trouble code shown. Mark it down and contact them. Verizon does not fix Netflix etc. issues.

 

LawrenceC
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Posts: 10,899
Registered: ‎03-18-2013

Re: Stop throttling streaming video!

Message 7 of 25
(37,050 Views)

Hi earlegdall,

This community is meant mainly for peer-to-peer support. The posts are contributed by users like you.  If you need to talk to a Verizon representative, you should contact customer service directly at 1-800-VERIZON.

Geocentricity
Contributor
Contributor
Posts: 4
Registered: ‎09-25-2017

Re: Stop throttling streaming video!

Message 8 of 25
(36,976 Views)

1800 VERIZON isn't even the proper number for Verizon Fios support. I've called at least 5 times in the past 30 days and you know what the automated system asks me every single time? "ARE YOU CALLING REGARDING YOUR VERIZON WIRELESS ACCOUNT?" NO! I don't even use Verizon wireless! And to answer the automated system to even consider sending you to a rep takes at least 10 minutes with another 20 minutes of hold time. 

 

Verizon isn't delivering it's contractual agreement by NOT PROVIDING THE DATA SPEED AS PAID FOR BY THE CONSUMER. If you want to play semantics and claim "oh its UP TO XX/XX up and down, not guaranteed", well then why aren't car makes making cars claiming it gets UP TO 40mpg, but in reality it gets 5mpg? 

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Stop throttling streaming video!

Message 9 of 25
(36,945 Views)

@Geocentricity wrote:

1800 VERIZON isn't even the proper number for Verizon Fios support. I've called at least 5 times in the past 30 days and you know what the automated system asks me every single time? "ARE YOU CALLING REGARDING YOUR VERIZON WIRELESS ACCOUNT?" NO! I don't even use Verizon wireless! And to answer the automated system to even consider sending you to a rep takes at least 10 minutes with another 20 minutes of hold time. 

 

Verizon isn't delivering it's contractual agreement by NOT PROVIDING THE DATA SPEED AS PAID FOR BY THE CONSUMER. If you want to play semantics and claim "oh its UP TO XX/XX up and down, not guaranteed", well then why aren't car makes making cars claiming it gets UP TO 40mpg, but in reality it gets 5mpg? 


1-800-922-0204 is Verizon Wireless. However Verizon is jumping over to a singular number to handle their calls. Yes it’s asks if you are calling about the wireless etc. but a simple push of a button gets you to Fios.

 

And Car manufacturers do say up to. Go back and read their ads.

And cable companies also require you to call the right department via phone tree. 

 

Geocentricity
Contributor
Contributor
Posts: 4
Registered: ‎09-25-2017

Re: Stop throttling streaming video!

Message 10 of 25
(36,928 Views)

You missed the last sentence in my post. And no, it's not a simple push of a button to get to Fios support. I should know, I called multiple times in 30 days.

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