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Due to extreme weather conditions , there may be storm related power outages in your area. At this time, customers are experiencing extended wait times to reach an agent. Your FiOS services will be affected until power resumes. If you do not have power please contact your local power company. If your power is restored and your FiOS services are still not working, you can report an outage, check status, request a new repair or update an existing repair online at www.Verizon.com/repair . If some of your Verizon services are working, but not all, you can use the In Home Agent application on your PC to troubleshoot and restore services. We apologize for any inconvenience.