08-23-2012 10:39 AM - edited 08-23-2012 10:41 AM
I am just outside of DC, and I am experiencing the same issue many seem to be having in northern Virginia. This is the 3rd day I have been experiencing this - it was all perfect until a few days ago.
Verizon first blamed my wireless connection, so I plugged in via ethernet. Then, they blamed the router, so I got their new one. Next, they blamed my browser, so we "optimized". None of this helped, so after 6 collective hours on the phone, they finally agreed to send a tech.
The Verizon repair guy just left. He had it working acceptably for a while, but as soon as he left, the speed dropped dramatically.
I am now back to 1 - 3megs download speed, when I am accustomed to 42 megs download speed.
Unfortunately, my livelyhood depends on having a strong connection, so I am going to have to go back to Comcast. I just can't bear another collective 6 hours on the phone with Verizon support insisting this is an issue with my hardware, when every computer I connect with and every router they send me produces the exact same issue.
Testing on the in-house Verizon speed doesn't duplicate the issue. Since my speed starts out strong for the first few dozen seconds, the test is over before the speed dwindles down to under 1 meg.
But I have been sending giant files back and forth to work for 2 years with Fios. I used to be able to download a gig in 6 minutes average. Those same files, from the same source, now take 8-9 hours each.
I guess I can keep the Fios TV and just go with Comcast for everything else. While I had more technical issues with Comcast, at least they sent someone out to fix it promptly or addressed/identified the issue from their end, without me haggling for hours with the phone techs.
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