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Experiencing the same thing outside of DC. The download speeds are just awful and the WIFI router has been cutting out every hour or two for a week now. Plugging directly in with an Ethernet still works but the only option with the WIFI is to reset the box every few hours or plug in a separate WIFI. Sadly, Verizon's speed checker still shows 25/25 DL/UL speeds while every other speed check on the internet is showing between 2 and 4 MB/s. Downloads on ITunes are running about .2 MB per second so Verizon has a big problem here.
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Spent time on phone with tech... escalated to the "network" techs.
RSB is right. Various tracert tests indicate problem is somewhere around
google-gw.customer.alter.net
which I believe is a Verizon peering point. Maybe they didn't pay thier bill. Routes that don't have this hop seem to run fine.
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I am in the DC area, and for the past few days, I have also had a similar issue.
I have the 150/65 plan, and it has tested solid every time I have checked it since I have had it.
I noticed a few days ago when I started work (I work at home), that things were slow.
I started testing at less than 10 down, but up is fine.
I called in, and spoke to a tech, and the issue seemed to resolve itself.
Later, it started happening again.
It is very sporadic. I can test several in a row, and they are perfect, and then a bunch in a row will be terrible.
I depend on high speed for work, and this is driving me nuts. I guess I am glad to know that it isn't just me.
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I've been seeing the same problem for about a week. I'm in West Nyack, Rockland County. My brother has the same plan as me (35Mbps) but he is in New City and seems to be fine.
My experience is pretty much all the parts described by everyone else who has posted here. I have been on the phone with technicians for days who have come to the house and replaced every piece of equipment and every inch of wire. Nothing helps. They moved me from the coax to the ethernet from the ONT to the router. At one point I had my laptop plugged directly into the ethernet on the ONT bypassing the router all together. Still had the same problem. The technician just shrugged and had no answers and left.
As of this morning I was livid. An **bleep** can see this was a network problem and not an issue in my equipment but they insisted on sending a tech out again. I lost it. Started tweeting up a storm and caught someones attention over there. He allowed me to send him the following info. The tech's name is Tony and he sounds like he has a genuine interest in finding the real problem and not blaming my equipment and treating me like an **bleep** who knows nothing so he can close a ticket quickly.
Hopefully they will find and fix this soon. Really sucks.
---------MESSAGE TO VERIZON BELOW------------
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Verizon is sending a tech with a laptop to my house to plug into the ONT and coordinate with a network engineer while he is jacked in for realtime network testing.
Hopefully that will yield something other than excuses.
Good luck to all.
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Same for me - I'm in Montgomery County, Maryland. For the last week or two, Hulu streams have been almost unwatchable. I've run the Fios speed test, and in the evenings am seeing download speeds consistently below 1Mbps (I have the 20/5 plan). Mornings are a different story - always close to 25Mbps downloads.
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VERIZON TICKET {edited for privacy}HAS BEEN CREATED & WILL BE RESOLVED ON 9/20 BY 8:33PM. PLEASE GO TO fioshelp.verizon.com FOR STATUS . . .
"These are not the Droids you are looking for. Move on."
Sorry, I'm betting the under. However, the potential good news is that if they DO fix it, they will be fixing a systemic problem, not just my NIC ... so in theory all my fellow Rocklanders will be fixed by 8:33 this evening as well.
Cross your .... uhhhhh... fingers?
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Just wanted to get back to you guys about my issue and how it was resolved. Installation was about a month ago. I have the 150/65 plan. The installers used MOCA instead of Ethernet from the ONT. For the first couple of weeks my internet was fine. After the third week, the download speeds collapsed. The upload speeds were perfect. We replaced the router, reset the ONT, etc, nothing worked. Today the tech came and changed it from MOCA to ethernet and the internet speeds are 100% again. I was shocked this actually worked because the speeds were great the first three weeks. FYI, I also thought is was the alter.net server and it was not. I am pulling 155 down and 72 up on wireless after they changed it out. Hope this helps.
Regards.
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Thank you coronasrgood. It's great when people come back with solutions, because other members can benefit from your experience.
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I'm glad coronasrgood.problems seemed to be fixed.
In my case, I need to make it clear that I'm seeing these issues on traceroutes and speedtests performed at ONT ethernet port using 6' premolded RJ45 Cat6 over PPPOE using laptop with Windows XT pro, 2Ghz processor, 1G memory