Super slow internet service

[pmbhat]

 Taking forever to open websites .... 

The fios service today has been up and down the whole day today. I have been pinging google.com the whole day and the time varies from 52 ms per ping to 900 ms in the same cycle !

A few times I also had 50% of the packets lost. 

I have tried restarting the modem, router a few times (including taking out the power cable).
Anyone else having similar problems with FiOS internet in Columbia, MD area?

Here is a snap of my latest attempts

C:\Users\Admin>ping google.com

Pinging google.com [74.125.xx.xxx] with 32 bytes of data:
Reply from 74.125.xx.xxx: bytes=32 time=55ms TTL=48
Reply from 74.125.xx.xxx: bytes=32 time=56ms TTL=48
Request timed out.
Reply from 74.125xx.xxx: bytes=32 time=58ms TTL=48

Ping statistics for 74.125.xx.xxx:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 55ms, Maximum = 58ms, Average = 56ms

C:\Users\Admin>ping google.com

Pinging google.com [74.125.xx.xxx] with 32 bytes of data:
Reply from 74.125.xx.xxx: bytes=32 time=66ms TTL=48
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 74.125.xx.xxx:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
    Minimum = 66ms, Maximum = 66ms, Average = 66ms

C:\Users\Admin>ping google.com

Pinging google.com [74.125.xx.xxx] with 32 bytes of data:
Reply from 74.125.xx.xxx: bytes=32 time=788ms TTL=48
Reply from 74.125.xx.xxx: bytes=32 time=55ms TTL=48
Reply from 74.125.xx.xxx: bytes=32 time=828ms TTL=48
Reply from 74.125.xx.xxx: bytes=32 time=54ms TTL=48

Ping statistics for 74.125.xx.xxx:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 54ms, Maximum = 828ms, Average = 431ms

{edited for privacy}

Message Edited by pmbhat on 08-16-2009 12:34 PM

Message Edited by KaLin on 08-16-2009 05:11 PM

[dslr595148]

Are you using the The Verizon branded Actiontec that they provide to you OR another router?

[pmbhat]

Yes, I am using the router that Verizon provided ....

[dslr595148]

I thought so. It kind of sucks...

See as need be

#1 http://www.verizonfioswiki.com/index.php/Using_Your_Own_Router

#2 And OR

URL: http://www.dslreports.com/faq/16077

Title/Location: All DSLR (.dslreports.com) FAQs » Verizon Online FiOS FAQ » Networking » What are the tradeoffs between the various router configurations

^^^

[spacedebris]

Pings only tell us that there is a problem, but it doesnt tell us where the problem is. It could be PC, router, Verizon, or somewhere out on the interent somewhere.

Run a tracert and that will tell us where to look

if windows go to the cmd prompt and type..       tracert www.google.com

you can replace google with anything you want if needed.

Post those results and that will give us a better idea of what is going on

[pmbhat]

Thanks for the replies and sorry about the late response ....

I tried the tracert option that day and it looks like there was a problem beyond my router.

However my ping rates are now consistent at around 102 ~ 108 ms for google.com. 

Thanks for the articles on the router issues ... I have observed that my connection speeds are much better when hardwired than on wireless ... maybe i should invest on a new router