Is there a number I can call to reach someone that can actually help me?
I had Fios installed last week and the installation was done terribly. I contacted support to have someone come out to redo and move the installation. They scheduled an appointment for Tuesday between 12:30 and 2:30. The day/time came and went and nobody called or showed up for the appointment. I talked with 4 different agents who were unable to figure out what happened or resolve the issue for me and kept redirecting me to call support. It was an endless loop of frustration. I was finally able to chat with a 5th agent who figured out what the problem was and created and escalated a new ticket which they said "they would leave open for 24 hours". It's now two days later and I have yet to receive any contact about this. Who can I speak with to get this resolved?
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