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Switched from DSL to FIOS - Cant load access some websites
croft1972
Newbie
‎08-18-2010 05:57 PM

I switched from DSL today to Fios.  

Now Im having problems accessing some web sites.  Google comes right up, others like Register.com, MSN and other randoms will not load.  The router shows that I am connected to the internet. and I turned off Norton.  I find it pretty strange that yesterday everything was fine and now today its not.  Ive powered on and off the router and computer and still problems.  Is there anything else I can look into?

thanks in advance

Chris

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Re: Switched from DSL to FIOS - Cant load access some websites
lasagna
Community Leader
Community Leader
‎08-18-2010 07:57 PM

You don't say "how" they fail.

The most common issue in these types of situations is a malfunctioning DNS server somewhere.

As a test, try changing the DNS server on your PC to use an alternate DNS service.   Google (8.8.8.8) or OpenDNS (208.67.222.222 and 208.67.220.220) are two high availability / reliable services.   This will isolate if the issue is with name resolution using the Verizon servers or somewhere else.

Additionally, pick a site which won't load and open a command window on your PC and do a "tracert" to the hostname (tracert www.google.com) and post the results.  

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