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Technician double charge?

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davidshepard77
Contributor
Contributor
Posts: 2
Registered: ‎07-17-2017

Technician double charge?

Message 1 of 2
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Hi, I recently got fios internet installed on July 7. For that I was charged $90. Subsequent to that my modem fell off the mount installed by the initial technician and it ripped part of the fiber optic cable out of wall, denying me internet for a few days, until today when another tech came to re-splice the cable. For this 2nd visit I was charged another $50, which doesn't seem right since I was already charged $90 for essentially a failed installation, which broke, through no fault of my own.

 

I hope this can be resolved quickly

 

Thanks, David

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LawrenceC
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Posts: 10,807
Registered: ‎03-18-2013

Re: Technician double charge?

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(628 Views)

Hello davidshepard77 ,

While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly at 1-800-VERIZON.

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