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Technician no show

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Contributor
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Posts: 1
Registered: ‎03-09-2018

Technician no show

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I had my Verizon Fios internet installed on Tuesday...it stopped working in less than 24 hours. Customer service via twitter support tried to help...after a few hours of speaking with different reps, we realized the problem was with my box & scheduled an appointment for a tech to come to my apartment today between the hours of 2-4. I waited in my apartment today from 2-4 only for Verizon to never show up. If anyone has any advice on how to make a complaint, I’d greatly appreciate it. I am highly dissatisfied with their service. 

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Registered: ‎07-06-2016

Re: Technician no show

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This issue has been escalated to a Verizon agent.
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