Termination Fees

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Registered: ‎09-25-2014

Termination Fees

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My dad has telephone and tv service with Verizon Fios.  He is terminally ill in the hospital and has approximately 2 months to live.  I spoke to a Verizon rep who has informed me that we would still have to pay the termination fee after he passes.  I find this very hard to believe, can someone please let me know if this is really true.

Thank you.

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Posts: 10,236
Registered: ‎03-18-2013

Re: Termination Fees

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Hi Teri11287,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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