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Terms of Service re. Restoration charge

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johnbwilliams
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Registered: ‎06-27-2018

Terms of Service re. Restoration charge

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Where in the Verision FiIOS residential Internet Access Terms of Service(TOS) does it specify that Verizon can randomly suspend service and charge a $50 restoration fee?   I cannot find it on the TOS document InternetTOS_04192018_v18_2_ENGLISH_CLEAN_VERSION.PDF.  

Thank you.

 

 

 

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jonjones
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Re: Terms of Service re. Restoration charge

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@johnbwilliams wrote:

Where in the Verision FiIOS residential Internet Access Terms of Service(TOS) does it specify that Verizon can randomly suspend service and charge a $50 restoration fee?   I cannot find it on the TOS document InternetTOS_04192018_v18_2_ENGLISH_CLEAN_VERSION.PDF.  

Thank you.

 

 

 


http://www.verizon.com/about/sites/default/files/InternetTOS_04192018_v18_2_ENGLISH_CLEAN_VERSION.pd...

 

Try section 9 section 1, 7 & 8 to start. You must read the whole agreement.

CRobGauth
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Re: Terms of Service re. Restoration charge

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No service can randomly suspend service.

You weren't given notice or reason why service was suspended?

Most common reason is lack of payment


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
jonjones
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Re: Terms of Service re. Restoration charge

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@CRobGauth wrote:

No service can randomly suspend service.

You weren't given notice or reason why service was suspended?

Most common reason is lack of payment


It had to be for non payment. If shut down by accident no restoration fee would be required. 

Smith6612
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Re: Terms of Service re. Restoration charge

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The only other scenario it could be would be due to not acknowleding a copyright infringement claim. Although the "Six Strikes" program is considered dead, most ISPs still obey the spirit of that program in order to maintain their safe harbor status as an Internet Provider.

 

Six Strikes generally had an outline where the first few notices required acknowledgement. Subsequent notices would result in "Education" courses, or punishments such as being throttled to 128kbps for a month, and finally, disconnection.

And yes, the throttling aspect is real. Had a friend end up with throttled FiOS for a month because his roommate torrented something while my friend was on vacation. Needless to say... roommate isn't allowed to use that connection anymore :-).

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