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Terrible Netflix Service

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wesoloski22
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Posts: 1
Registered: ‎07-17-2014

Terrible Netflix Service

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Moved into a new house in which it was already set up for Fios.  Figured I would try it out (have had Comcast in the past), and all has been well....except for absolutely terrible netflix service.  Continuous bufferng, terrible resoution, just bad service overall.  Extremely dissapointed.  Would love to hear an official response.

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gs0b
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Gold Contributor VII
Posts: 1,878
Registered: ‎12-02-2012

Re: Terrible Netflix Service

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@wesoloski22 wrote:

 Would love to hear an official response.


You're talking to other customers on this forum.  You won't get an official response here.  If you want to talk to Verizon, click here: Contact Us, although I'd be surprised if they provided any significant information.

 

This is a well known problem between Verizon and Netflix.  If you want the full story, search this forum as well as using "verizon and netflix" in your favorite search engine.

 

 

 

Good Luck.

stovemonky
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Posts: 1
Registered: ‎07-18-2014

Re: Terrible Netflix Service

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Wonderful product with apparently unacceptable customer treatment:

 

http://iamnotaprogrammer.com/Verizon-Fios-Netflix-Vyprvpn.html

PJL
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Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: Terrible Netflix Service

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@stovemonky wrote:

Wonderful product with apparently unacceptable customer treatment:

 

http://iamnotaprogrammer.com/Verizon-Fios-Netflix-Vyprvpn.html


The link includes bad information.  For example, it states that the maximum Netflix rate is well above 3000kbps.  When things are going well I've gotten up to 57000kbps on my Verizon FiOS connection.

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