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Terrible Packet Loss in Game- Please help!

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smayman
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎12-19-2012

Terrible Packet Loss in Game- Please help!

Message 1 of 2
(879 Views)

Computing statistics for 100 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Sam-PC.home [192.168.1.5]
0/ 25 = 0% |
1 2ms 0/ 25 = 0% 0/ 25 = 0% Wireless_Broadband_Router.home [192.168.1.1]
1/ 25 = 4% |
2 13ms 1/ 25 = 4% 0/ 25 = 0% L100.WASHDC-VFTTP-126.verizon-gni.net [173.66.228.1]
0/ 25 = 0% |
3 11ms 1/ 25 = 4% 0/ 25 = 0% G1-5-0-4.WASHDC-LCR-21.verizon-gni.net [130.81.213.68]
0/ 25 = 0% |
4 20ms 1/ 25 = 4% 0/ 25 = 0% so-12-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.151.230]
0/ 25 = 0% |
5 12ms 1/ 25 = 4% 0/ 25 = 0% 0.xe-8-0-0.BR2.IAD8.ALTER.NET [152.63.38.129]
0/ 25 = 0% |
6 34ms 1/ 25 = 4% 0/ 25 = 0% ae17.edge1.washingtondc12.level3.net [4.68.62.137]
0/ 25 = 0% |
7 33ms 2/ 25 = 8% 1/ 25 = 4% vl-3503-ve-117.ebr1.Washington12.Level3.net [4.69.158.26]
0/ 25 = 0% |
8 29ms 3/ 25 = 12% 2/ 25 = 8% ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
0/ 25 = 0% |
9 30ms 2/ 25 = 8% 1/ 25 = 4% ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]
0/ 25 = 0% |
10 50ms 1/ 25 = 4% 0/ 25 = 0% ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
1/ 25 = 4% |
11 56ms 2/ 25 = 8% 0/ 25 = 0% ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]
0/ 25 = 0% |
12 54ms 2/ 25 = 8% 0/ 25 = 0% ae-1-60.edge2.Dallas1.Level3.net [4.69.145.11]
0/ 25 = 0% |
13 54ms 2/ 25 = 8% 0/ 25 = 0% 4.59.197.34
1/ 25 = 4% |
14 50ms 3/ 25 = 12% 0/ 25 = 0% 64.25.32.9
0/ 25 = 0% |
15 --- 25/ 25 =100% 22/ 25 = 88% 64.25.32.26
0/ 25 = 0% |
16 48ms 3/ 25 = 12% 0/ 25 = 0% 64.25.39.1

 

These are the results of a test I ran, but I don't know how to solve the problem. The game is unplayable because of the amount of packet loss. I know it is an issue of connection between the game and my router, so should I get a new router if mine is old?

1 REPLY 1
Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,573
Registered: ‎12-15-2010

Re: Terrible Packet Loss in Game- Please help!

Message 2 of 2
(827 Views)

The router I would imagine to be okay for the first bit, but for the sake of things, reboot the router and also try giving your ONT a reboot by unplugging it from AC power and then disconnecting the battery. Re-connect it after 30 seconds by connecting the battery and then plugging it back into AC power.

 

Also, see if the packet loss takes place during specific times of the day. If your router has a WAN connection over Coax (rather than an Ethernet connection) to your ONT, also consider checking your MoCa speeds based on this FAQ. Poor MoCa speeds can suggest shoddy coaxial causing some issues, too: https://secure.dslreports.com/faq/verizonfios/3.2_MOCA#16569

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