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Terrible service-Please help

Terrible service-Please help

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Contributor Subhajit4u
Contributor
Posts: 1
Registered: ‎08-31-2014
Message 1 of 3
(354 Views)

Hi, I live in {edited for privacy} Hackensack, nj, 07601 for the last two years and have fios connection. am moving to {edited for privacy} edison, nj on 1st October 2014. So I called up verizon to move my service. In the new area only high speed internet and phone was available and fios was not available. So I asked them to change my service accordingly. Now lo and behold when I got the email confirmation the date was changed to 1st September 2014 and my current connection from Hackensack was showing to be disconnected on 30th august 2014. I called up verizon immediately on seeing the email and asked the date to be shifted to 30th sep and 1st oct. They confirmed over phone they changed it. But when 30th august came they disconnected mine FIOs service. I called up verizon and was there for 3 hrs over phone. Finally one lady offered me to reconnect my service at Hackensack and said that they will waive off my activation charge. As if they were doing a favor. Then she told that they will again do a credit check. So I have a current connection, I am a current verizon customer the call center person messed me up and now they are saying they will do a credit check!!!!!!

I am sick and tired of being kept on hold on a verizon customer service. So don't want to waste my phone mins. I am going to disconnect my edison service of verizon and also going to BBB for the terrible inconvinience caused.

Phone nbr
{edited for privacy}

2 REPLIES 2
Moderator Moderator
Moderator
Posts: 9,306
Registered: ‎03-18-2013
Message 2 of 3
(327 Views)

Hi Subhajit4u,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Employee
Posts: 3,186
Registered: ‎04-10-2013
Message 3 of 3
(285 Views)

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

 

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

 

Thanks,
Marcial

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