02-18-2013 04:05 PM - edited 02-18-2013 04:07 PM
For the past 5 or so days I've had beyond terrible upload speeds. I am currently subscribed to the older 35/35 plan, and as shown by the speedtests below, something is clearly wrong. I've tried restarting the router (custom pfSense box) multiple times, I reset the ONT (oviously that didn't help), and I've ran speed tests on various speedtest websites and on my own remote servers; nothing has changed. I also plugged a laptop in directly to the ONT and saw no difference.
The strange thing is that my latency seems pretty good (a bit higher than normal, but not terrible) and the download performance is completely unaffected. DNS resultion times on the Verizon DNS servsers seem unaffected as well; they still resolve really quickly. Trying to upload anything takes forever for the data to start flowing and then moves at a really, really slow rate.
Are there any known outages or problems in the Potomac, MD area? Is anyone else having issues? A friend of mine lives in Bethesda (< 15 min. away); he also has FiOS and there are no problems there so the issues I'm having seem fairly localized.
Speedtest images that detail the problem:
If you need any more information (traceroutes, different speed tests, ect) let me know.
Just a friendly reminder, this is a forum where users help other users.
If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link: http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp
we are having the same problem in kensington, md. i had 35/35 installed yesterday. using verizon;s speedtest, most of the time i get < 10 mpbs, but tonight it didn't even make it past 0.5 mbps. when the tech tested it yesterday, it got to 20 mbps, but i've only be able to replicate that once. the tech was not particulalry optimistic that i would ever get to upload speeds of 35 mbps, but < 10 mbps is unacceptable. i shouldn't have to pay for what i'm not getting. i'll be caling verizon tomorrow. i encourage you to do the same.