Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

The Wireless MAC Authentication link has disappeared...?

SOLVED
Reply
Phrustrated
Contributor
Contributor
Posts: 1
Registered: ‎03-09-2019

Re: FiOS Quantum G1100 / BHR4 Router - Missing the Advanced Filtering capability of the MI424WR

Message 21 of 34
(5,388 Views)

Now Verizon is downgrading their Quantum Gateway --- without the customer's consent or choice --- to remove MAC Address filtering. (Admittedly, MAC Address filtering can be circumvented, it helps keep nosey neighbors and script kiddies out.)
 
"We periodically update our routers with the latest firmware to ensure it has the latest security enhancements, support tools, and bug fixes. During our most recent upgrade, we discovered a problem with your device Wi-Fi connectivity that we attributed to a feature called MAC filtering, which some customers use to identify which devices connect to their Wi-Fi network. 

To correct the issue, we will remotely disable MAC filtering on your Fios™ Quantum Gateway on or after March 11, 2019.  After we disable this feature, any device Wi-Fi connectivity issues related to MAC filtering will be eliminated, and MAC filtering will no longer be supported. 

In the meantime, if you‘re experiencing the issue detailed above, you can always reset your Fios Quantum Gateway to the factory setting which will correct this problem.  Factory resets can be completed by depressing the RED reset button on the back of your router for a minimum of 10 seconds.  Please note, a factory reset will erase all prior configurations. Any manual configurations you may have made to your router settings will need to be reconfigured once the reset is complete.

As a reminder, the best way to limit access to your Wi-Fi network is to protect your SSID and password, and only share it with devices/users that you trust.

We apologize for any inconvenience."
 
(We won't mention the long-standing issue of blocking Apple Airport Extremes from streaming video from FiOS STBs over WiFi.)

Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,956
Registered: ‎06-24-2018

Re: FiOS Quantum G1100 / BHR4 Router - Missing the Advanced Filtering capability of the MI424WR

Message 22 of 34
(5,376 Views)

@Phrustrated wrote:

Now Verizon is downgrading their Quantum Gateway --- without the customer's consent or choice --- to remove MAC Address filtering. (Admittedly, MAC Address filtering can be circumvented, it helps keep nosey neighbors and script kiddies out.)
 
"We periodically update our routers with the latest firmware to ensure it has the latest security enhancements, support tools, and bug fixes. During our most recent upgrade, we discovered a problem with your device Wi-Fi connectivity that we attributed to a feature called MAC filtering, which some customers use to identify which devices connect to their Wi-Fi network. 

To correct the issue, we will remotely disable MAC filtering on your Fios™ Quantum Gateway on or after March 11, 2019.  After we disable this feature, any device Wi-Fi connectivity issues related to MAC filtering will be eliminated, and MAC filtering will no longer be supported. 

In the meantime, if you‘re experiencing the issue detailed above, you can always reset your Fios Quantum Gateway to the factory setting which will correct this problem.  Factory resets can be completed by depressing the RED reset button on the back of your router for a minimum of 10 seconds.  Please note, a factory reset will erase all prior configurations. Any manual configurations you may have made to your router settings will need to be reconfigured once the reset is complete.

As a reminder, the best way to limit access to your Wi-Fi network is to protect your SSID and password, and only share it with devices/users that you trust.

We apologize for any inconvenience."
 
(We won't mention the long-standing issue of blocking Apple Airport Extremes from streaming video from FiOS STBs over WiFi.)


 

According to this post MAC filtering will be back on in next firmware update. Just so you know MAC filters make your wlan less secure. It is very easy to bypass. The best thing is to have a strong WPA2 password. With up to 63 random characters of any type could literally take years to crack. 

 

https://forums.verizon.com/t5/Fios-Internet/Certificate-Error-Router-home-page-hacked-192-168-1-1/td...

TomH309
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,429
Registered: ‎05-16-2009

Re: FiOS Quantum G1100 / BHR4 Router - Missing the Advanced Filtering capability of the MI424WR

Message 23 of 34
(5,373 Views)

Here is a fabulous Password tool.

https://www.grc.com/haystack.htm

 

Tom
Router G3100,Mini IPC 4100,YAMAHA ATS 1080,VMS 4100, iPad2 WiFi ,,iPhone SE
Crimsy
Contributor
Contributor
Posts: 1
Registered: ‎03-10-2019

Re: The Wireless MAC Authentication link has disappeared...?

Message 24 of 34
(5,295 Views)

Any ETA when the next firmware will be pushed out. This is ridiculous that a non backwards compatible/breaking change was pushed onto us without consent. Despite the debates on whether or not MAC filtering is secure or not, it’s a choice that I as a consumer chose to use. It’s very disappointing to see that to fix an existing issue they chose to break/remove a feature. 

vii
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎03-11-2019

My G1100 was screwed up after firmware upgrade last night

Message 25 of 34
(5,269 Views)

Last week I received an email from Verizon informing me that they are going to improve my router by disabling MAC address filtering. Looks like last night they moved forward with that "improvement". Now half of my devices cannot connect to wifi. And of course that feature is not available in the router's menu anymore. I called customer support and talked to a bot asking me few stupid questions and after that was put on hold. After an hour of listening to very boring music the call was disconnected. In parallel I opened a chat window with them and it still saying "Waiting for a representative..." for more than 3 hours.

 

The fact that disabling a security feature can improve something itself sounds very goofy. However putting a buggy firmware upgrade is even worse.

 

Is there anyone who can shed some light on that? Ideally I would like to restore the previous version of firmware and lockdown the router so no **bleep** mess up with it ever.

vii
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎03-11-2019

Re: Certificate Error, Router home page hacked? (192.168.1.1)

Message 26 of 34
(5,273 Views)

Verizon,

 

Can you provide steps how I can restore the original functionality?

My router was upgraded last night and now half of my devices cannot connect to wifi. Sure MAC address filtering disappeared from the menu.

 

Just think of that this way. MAC address filtering is used for the LAN which contains only private IPs. PRIVATE!!!! How can you change someone’s PRIVATE network settings without an authorization?

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,984
Registered: ‎11-04-2008

Re: Certificate Error, Router home page hacked? (192.168.1.1)

Message 27 of 34
(5,271 Views)

This is mainly a peer to peer support forum.

Verizon does not monitor or respond to these posts.

 

This is what I have seen:

To rectify, the customer will need to do a factory reset to gain Wi-FI connectivity again. Once the router has been reset the customer will be able to connect to their devices.

 

The customer will not be able to set MAC Filtering on the router until the 2.3 Firmware Update is available.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
vii
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎03-11-2019

Re: Certificate Error, Router home page hacked? (192.168.1.1)

Message 28 of 34
(5,268 Views)

With router factory reset I will lose all my settings and I have a lot of them. But the worst is it will not return MAC filtering back!

 

As for Verizon, they do not respond to phone calls, the do not answer chats, they do not have any support email address. And you are saying they are not monitoring forums. That is expected ).

 

Very sad. It is probably a good time to change ISP.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,984
Registered: ‎11-04-2008

Re: Certificate Error, Router home page hacked? (192.168.1.1)

Message 29 of 34
(5,216 Views)

You can reach them by twitter @verizonsupport

I have found them to be quite helpful and fairly responsive.

Yes, this will not resotre MAC filtering.

But I have read that it will be coming with the next release (unfortunately no time table)


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Patmor
Contributor
Contributor
Posts: 1
Registered: ‎03-12-2019

Re: The Wireless MAC Authentication link has disappeared...?

Message 30 of 34
(5,150 Views)

What was the point of my making backups that the router now cannot read?!?  Some things I can redo but my custom forwarding rules, port numbers, routes and a host of other modifications (many of which I do not remember, and which took a lot of effort to get right) are all gone.  I can no longer access my NAS and surveillance system remotely (I started getting alerts that all my cameras were offline).

 

Why the hell would you remove MAC address filtering?  If you share your password with one person, what would prevent them from sharing it with someone else?  That was why I used MAC address filtering AND a  password!  My network is PRIVATE.  Why did you HACK me and and modify MY router (yes, I paid you upfront for it!!) without my knowledge?

 

I am so **bleep** right now I don't even know where to start.  Imagine, HACKED BY MY OWN ISP!!!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title