×

Switch Account

Thinkpad isn't getting wireless internet from FiOS router

Thinkpad isn't getting wireless internet from FiOS router

SOLVED
Reply
Highlighted
Contributor milhouse
Contributor
Posts: 2
Registered: ‎02-26-2019
Message 1 of 4
(655 Views)

We had FiOS installed over the weekend. All of our devices work except my Lenovo Thinkpad T450. My laptop will work when hard wired with an Ethernet cord.

 

I have updated all the network drives through device manager. I have had Intel scan to make sure my chip is up to date. I have reset the router a number of times. I checked Internet Explorer to make sure it isn't set to proxy. I checked the FiOS router settings and they look good. I setup my Netgear router and it works but also will not work with my laptop like it did with my previous ISP. I have added/removed my networks many times and reentered the password.

 

I cannot figure out what else to try.

3 REPLIES 3
MVP Edg1 MVP
MVP
Posts: 1,115
Registered: ‎06-24-2018
Message 2 of 4
(644 Views)

If it can’t connect to two different routers via wifi then the card could be bad. I would just pick up a USB adapter. 

 

https://www.bestbuy.com/site/linksys-next-gen-ac-dual-band-ac600-usb-network-adapter-black/5174100.p...

Gold Contributor VII
Gold Contributor VII
Posts: 4,671
Registered: ‎10-18-2016
Message 3 of 4
(607 Views)

If you previously used the Netgear on a cable internet, you must do a complete factory reset. Then go and set it up fresh with the Fios internet.

 

if you have tv and phone you must have a MOCA adapter and a switch to use video on demand and guide.

 

sometimes the WiFi on your laptop must have previous connections removed and re-added as to pick up the SSID of your router. Another thing you can try is to change the network name and restart the laptop and see if it now finds the SSID of your network.

 

Contributor milhouse
Contributor
Posts: 2
Registered: ‎02-26-2019
Message 4 of 4
(570 Views)

the dns wasn't set to auto in my ipv4 and ipv6 settings. this fixed my issue

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.