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This is unacceptable services from Verizon

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ButchTx7
Contributor
Contributor
Posts: 1
Registered: ‎07-29-2014

This is unacceptable services from Verizon

Message 1 of 3
(401 Views)

I just upgraded to FIOS Ulitmate only to find out that it will not be installed until August 8, 2014 almost a month from now..!!! When I spoke to online chat person, they could not help.  This is not a good business practice to be a month to upgrade a service.   What if I was a new customer??  They would not buy the service.     There was no memtion of this when I talked to the person about the upgrade which is certainly a "bait and switch" tactic to not fully disclose that it will be a VERY LONG time to get new upgrades installed.   I think it is all automatic anyway.  I dont think a technician comes to home to do this.   WHAT IS THE PROBLEM, VERIZON.    I will certainly tell EVERYONE I know about this issue for sure.

 

Leon

2 REPLIES 2
LawrenceC
Moderator Moderator
Moderator
Posts: 10,694
Registered: ‎03-18-2013

Re: This is unacceptable services from Verizon

Message 2 of 3
(393 Views)

Hi ButchTx7,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,202
Registered: ‎04-10-2013

Re: This is unacceptable services from Verizon

Message 3 of 3
(292 Views)

Hello, ButchTx7

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
Mitchell

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