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Thoroughly appalled with the level of service I have received

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Contributor
Contributor
Posts: 1
Registered: ‎09-09-2015

Thoroughly appalled with the level of service I have received

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I have been a Verizon residential and wireless customer for years and had to terminate my Verizon service last year because I was moving - but maintained my wireless service (moved my home phone number to mobile as well).  I called today to reinitiate my service and the level of service I was given by the rep and their supervisor was disgusting.  Through all the years I have maintained accounts with Verizon I have never had an issue getting service, but now that I am considered a "new" customer because I did not transfer my account within 1 month they don't care for my business apparently and I am being nickel and dimed for every service, setup fee, rental fee, etc, etc.  This is too bad.  I will have to reconsider my provider for residential and wireless service because they demonstrated clearly my longstanding loyalty to them does not count for anything.

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Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎08-02-2013

Re: Thoroughly appalled with the level of service I have received

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(289 Views)

Do you live in CA, FL, or TX?  FIOS has sold those states to Frontier and has zero incentive to make "deals".

 

http://www.dslreports.com/shownews/FCC-Approves-Verizons-105-Billion-Network-Sale-to-Frontier-135013

 

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