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Geez, I work in a lab, and when we can't find a sample we have to eat the cost. We cant go billing the person over and over and over again for something WE lost. This is why, when and if I cancel my fios, I will be physically taking the equipment to the nearest office and making someone give me a reciept with their name signed to it! I love FiOS. It's the best out there, but their customer service is **bleep**E!