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Trouble reaching websites

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Silver Contributor III
Silver Contributor III
Posts: 411
Registered: ‎09-06-2020

Re: Trouble reaching websites

Message 11 of 13
(134 Views)

The "first part" just explains that you can configure static DNS servers at both the host and the router level.

 

The router does have a firewall. It is a kind of primitive one though. It only blocks all inbound traffic (except ICMP Ping Echo) by default. Enterprise-grade security routers support more firewall features. This being said, I doubt the firewall at the router is causing the issue. You mentioned that you do have anti-malware software running on your device. I am wondering whether the anti-malware is blocking your connection. Can you disable the anti-malware temporarily and test those websites again?

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Bronze Contributor I
Bronze Contributor I
Posts: 56
Registered: ‎11-06-2010

Re: Trouble reaching websites

Message 12 of 13
(128 Views)

I already tried turning off my Norton Firewall and that didn't fix the problem.  Is there something else I should have done?  

 

thanks.

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Bronze Contributor I
Bronze Contributor I
Posts: 56
Registered: ‎11-06-2010

Re: Trouble reaching websites

Message 13 of 13
(487 Views)

Hi.  I wanted to follow up to say that I am now able to log on again on my laptop and tablet.  I guess the problem was on the website site despite what I was told.  Thank you for your help.

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