Trouble registering for Verizon Wi-fi
harveyb11
Newbie

I am having a problem refistering for Verizon Wi-fi.  When I enter a user name (harveyb100), I get a message that states "user name contrains 1 or more invalid characters"  I have used different combinations of letters and numbers and keep getting the same message.

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Re: Trouble registering for Verizon Wi-fi
ocean25
Specialist - Level 1

@harveyb1 wrote:

I am having a problem refistering for Verizon Wi-fi.  When I enter a user name (harveyb100), I get a message that states "user name contrains 1 or more invalid characters"  I have used different combinations of letters and numbers and keep getting the same message.


   Try the Verizon In-Home agent.  Smiley Wink

   Good luck!

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Re: Trouble registering for Verizon Wi-fi
harveyb11
Newbie

Thanks for your help, but I could not any place in the in home agent to register Verizon wi-fi.

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Re: Trouble registering for Verizon Wi-fi
tns2
Community Leader
Community Leader

It is of course not part of In Home Agent.

Not sure what is wrong with your id which seems to pass the rules listed.

  • Contain 6-30 characters
  • Should start with a letter
  • Can only have letters, numbers, two periods (.) or underscores (_), and one hyphen (-)
  • Not end with a special character
  • Not have consecutive special characters
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Re: Trouble registering for Verizon Wi-fi
smith6612
Community Leader
Community Leader

Are you registering from a device or program that auto-corrects or auto-completes what you type in? A lot of programs tend to insert blank spaces at the end of a name. Perhaps the registration page is complaining about that if it's not sanitizing the input. The other that comes into mind if you're registering from a web browser is the character set of the page, if it's not being set right. In most cases Auto Detect should do the job.

Just a thought.

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Re: Trouble registering for Verizon Wi-fi
tns2
Community Leader
Community Leader

Note just tried register with my florida idusing my desktop (current have NY id on my laptop).  Looks to be broken.

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Re: Trouble registering for Verizon Wi-fi
tns2
Community Leader
Community Leader

@Smith6612 wrote:

Are you registering from a device or program that auto-corrects or auto-completes what you type in? A lot of programs tend to insert blank spaces at the end of a name. Perhaps the registration page is complaining about that if it's not sanitizing the input. The other that comes into mind if you're registering from a web browser is the character set of the page, if it's not being set right. In most cases Auto Detect should do the job.

Just a thought.



YOu register from the verizon tool that downloads when you select the wifi product.  Note before clicking next to continue it is doing a validatation and giving you little verifcations against its rules (red and green indicators)  Still fails afterwards.  I am thinking it doesn't work with the latest IE which I think it uses under the cover.

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Re: Trouble registering for Verizon Wi-fi
harveyb11
Newbie

Thanks for all of your replies.  I appreciate your time.  I was given a # by on line chat:  800-256-4646.  Hopefully, they can resolve.

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