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Trouble using Cisco IP Communicator

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JoshK
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎11-25-2012

Re: Trouble using Cisco IP Communicator

Message 11 of 14
(605 Views)

Just tested my IP phone a few minutes ago and it's WORKING.  Just like that.  So I went into my router config and confirmed that Verizon pushed a firmware upgrade a few weeks ago.  I guess that explains it.  Despite their denials, the problem was due to something in the previous firmware version.

db909
Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎08-02-2013

Re: Trouble using Cisco IP Communicator

Message 12 of 14
(598 Views)

Ok, I'll bite, what did you do for the last 4 months?

JoshK
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎11-25-2012

Re: Trouble using Cisco IP Communicator

Message 13 of 14
(594 Views)

Do you mean what steps did I take to try to isolate/resolve the issue or how did I get around the problem?

JoshK
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎11-25-2012

Re: Trouble using Cisco IP Communicator

Message 14 of 14
(557 Views)

Update -- a few weeks ago my IP Communicator started working again.  Just like that.  I went into my router settings and confirmed that a firmware upgrade was pushed right before the software started working again.  I'd say that confirms that the previous version of the router firmware was blocking packets, despite Verizon insisting they weren't blocking anything.

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