03-18-2013 06:26 PM
Solved! Go to Solution.
03-18-2013 07:47 PM - edited 03-20-2013 01:41 PM
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
03-18-2013 08:03 PM
03-20-2013 02:43 PM
Did they give you a work around cause I had comcast on the phone today because of this same issue???? I am so done with the youtube issue and FIOS it's not even funny.