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Troubleshoot and Setup FiOS Connections with VZ In Home Agent

Troubleshoot and Setup FiOS Connections with VZ In Home Agent

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Contributor flarobyn
Contributor
Posts: 3
Registered: ‎08-25-2009
Message 11 of 14
(19,530 Views)
I tried to download this VZ In Home Agent but the installation was halted.  This is the message I got:  "Error 1316.  A network error occurred while attempting to read from the file:  C:\Documents and Settings\User\Local Settings\Temporary Internet Files\Content.IE5\Q43BM7WX\CW_setup.msi"  OK - what does that mean?  How is someone with limited computer knowledge supposed to use the Verizon tools when this happens??
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008
Message 12 of 14
(19,502 Views)
Something such as this would indicate you have an issue with your internet explorer or your computer. Contact Microsoft or a local computer tech if you are experiencing related issues.
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 13 of 14
(19,525 Views)

flarobyn,

 

I have never experienced that error, so there is no way I can tell you for sure what the problem is. But I Googled "ie error 1316" and got lots of hits. After reading though a number of them, all seemingly related to the installation of different products on Windows. none Verizon, it appears to me the common thread was this error occurred  while trying to re-install a program, or installing an upgrade to an existing program.

 

So, have you previously installed the Verizon In Home Agent and are now trying to re-install? Or installing an updated Version? If so, the solution seems to be to go into Control Panel and un-install the program first, then do the new install. If not, perhaps it is a corrupted download; have you tried re-downloading the file?

 

Other than the above, I don't have any other ideas at this point. As I said, I have never experienced this, so I am just winging it. But I hope this helps.

 

You have a legitimate question about how is someone with limited computer knowledge supposed to use the tool when this happens, but I hope you will keep in mind that is a Microsoft Windows message, not anything from Verizon, and Verizon cannot control what the message says. Now, what is causing the message to be generated may very well be a Verizon error, I don't know, but Windows is full of incomprehesible messages like this. So at worst Verizon shares the blame here....  Smiley Very Happy ...at least IMHO.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

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Administrator Administrator
Administrator
Posts: 170
Registered: ‎10-17-2013
Message 14 of 14
(1,265 Views)

Good evening,

I am going to un-float this topi as it is a bit dated.

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