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Trying to correct charges for FIOS installation after a service call disconnected by DSL.

Trying to correct charges for FIOS installation after a service call disconnected by DSL.

Contributor tkphilly
Posts: 1
Registered: ‎02-19-2013

After a submitting an order online in November, 2012, for Verizon Double Play which was to lower my current phone/DSL charges to 54.99, and what appears to be a mistaken service call, I am now paying more than twice that much for phone and FIOS internet service that I had not intended to order.   . 


My story starts online on 11/4/12 when I was on the Verizon website investigating options for FIOS which recently appeared in my area. After chatting with an agent and not yet convinced I wanted to switch, she offered me an option to save $5 under my current services. It sounded good to me and I proceeded to proceed through the screens as she instructed.  At completion I received an order number, PA00178559915, and a confirmation that I had signed up for Verizon Double Play at $54.99. I have both a copy of the chat and the confirmation page.


After email and phone calls to Verizon, I am still unable to get this problem rectified.  Any help would be appreciated.  

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011


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