Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Trying to get setup fee waived ...

Reply
NTZS
Contributor
Contributor
Posts: 1
Registered: ‎12-01-2017

Trying to get setup fee waived ...

Message 1 of 3
(4,164 Views)

So I wound up making the same mistake others on the forum have made - I looked up the plan and promotions online, then called in to verify eligibility and make the setup order (and get the complete sales pitch as it so happens, but I can't fault the rep for doing her job).  Unfortunately, this method does not have the setup fee waived; I called Verizon customer service, and while the woman I spoke to was polite, they said they were able to take off half of it.  I would prefer the entire thing to be removed.

 

Who or what department specifically would I need to talk to for that to happen?  The installation has not occurred yet, and I would really not have to pay effectively one (or two and a half) extra months of service just because I made the mistake of giving a sales rep a chance to try and upsell me.

 

Thank you!

 

2 REPLIES 2
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,252
Registered: ‎10-18-2016

Re: Trying to get setup fee waived ...

Message 2 of 3
(4,149 Views)

@NTZS wrote:

So I wound up making the same mistake others on the forum have made - I looked up the plan and promotions online, then called in to verify eligibility and make the setup order (and get the complete sales pitch as it so happens, but I can't fault the rep for doing her job).  Unfortunately, this method does not have the setup fee waived; I called Verizon customer service, and while the woman I spoke to was polite, they said they were able to take off half of it.  I would prefer the entire thing to be removed.

 

Who or what department specifically would I need to talk to for that to happen?  The installation has not occurred yet, and I would really not have to pay effectively one (or two and a half) extra months of service just because I made the mistake of giving a sales rep a chance to try and upsell me.

 

Thank you!

 


Since you have a 30 day customer satisfaction guarantee I would just call up and cancel before it’s installed.

the waiver of the installation fee is better done from the online ordering versus going through telephone sales or online chat.

once you start the cancellation process before install Verizon will give you what you want to save the sale. Make sure you get a written confirmation email before agreeing to the new install.

 

MrMatthew
Moderator Moderator
Moderator
Posts: 297
Registered: ‎02-13-2017

Re: Trying to get setup fee waived ...

Message 3 of 3
(4,137 Views)

Hi NTZS,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.