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Unable to Receive/Send Email at the Moment

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a0128958
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎07-08-2009

Unable to Receive/Send Email at the Moment

Message 1 of 8
(9,471 Views)

I am unable to receive or send email at the moment.  I continue to get an Outlook generated error message "Task 'Incoming.verizon.net - Receiving' reported error (0x8004210A): 'The operation timed out waiting for a response from the receiving (POP) server.  If you continue to receive this message, contact your server administrator Internet Service Provider (ISP).'"

 

This started late this morning.

 

Is there a way for me to determine if Verizon is having email problems currently?

 

And if there are no problems currently, does anyone have some advice as to what to do?

 

Many thanks!

 

Best regards,

 

Bill

7 REPLIES 7
kevinb
Bronze Contributor II
Bronze Contributor II
Posts: 90
Registered: ‎05-21-2009

Re: Unable to Receive/Send Email at the Moment

Message 2 of 8
(9,461 Views)

I don't see any reported POP3 or SMTP outages.

 

You may want to disable anything local to your computer that affects your connection or scans your e-mails .. e.g. firewalls, anti-virus etc.

 

Or you can test it from safe mode.

a0128958
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎07-08-2009

Re: Unable to Receive/Send Email at the Moment

Message 3 of 8
(9,450 Views)

Thanks you kindly.

 

Best regards,

 

Bill

Techman28
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: Unable to Receive/Send Email at the Moment

Message 4 of 8
(9,451 Views)

what type of virus protection software do you have?

 

If you have norton you may want to try the following

 

Click Norton personal firewall click configure. On the networking tab
click Trusted add the Pop3 mail server

address and the SMTP server address,
Click OK

a0128958
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎07-08-2009

Re: Unable to Receive/Send Email at the Moment

Message 5 of 8
(9,383 Views)

This is very helpful.  Much appreciated.

 

I have Norton Internet Security, latest version.  I think I figured out how to translate the instructions above for Norton Personal to my NIS (Internet Settings, Smart Firewall Trust Control Configure, and on this resulting screen I would add the POP3 Mail Server and the SMTP Server addresses.

 

My only (remaining) problem is I don't know what the two server addresses are.  Where do I look this up, please.

 

Many kind thanks!

 

Best regards,

 

Bill

VZ_Christian
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 144
Registered: ‎07-16-2009

Re: Unable to Receive/Send Email at the Moment

Message 6 of 8
(9,367 Views)

If you're referring to the incoming and outgoing email servers, they are as follows:

 

incoming.verizon.net

outgoing.verizon.net

 

If you have chosen Yahoo as a portal partner, the servers are:

 

incoming.yahoo.verizon.net

outgoing.yahoo.verizon.net

 

The following link might be helpful as well:

http://www.verizon.net/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_contentDisplay&objId=22799

Christian
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

a0128958
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎07-08-2009

Re: Unable to Receive/Send Email at the Moment

Message 7 of 8
(9,363 Views)

Thank you.  I'm familiar with the incoming andgoing email server names.  But, I thought I needed IP addresses to put them into NIS.

 

I put each server name into NIS, and, NIS resolved the names to IP addresses!  So now these two servers are included as 'Trusted' and 'Protected,' in NIS terms.

 

We'll see if this helps.  My difficulty getting email in and out, as originally described, is intermittent.  Most of the time it works, but, particularly late in the afternoon and early evening I start encountering problems getting email in/out.

 

Many thanks!

 

Best regards,

 

Bill

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,039
Registered: ‎09-24-2008

Re: Unable to Receive/Send Email at the Moment

Message 8 of 8
(9,333 Views)
How about http://support.microsoft.com/kb/827349

?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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