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Unable to access certain sites
Chasim
Newbie
‎08-19-2013 03:03 PM

Since early yesterday morning I have been unable to access several internet sites, including, for example, LastPass.com.  No hardware, software or settings were changed.  I can access these sites on my iPhone with Verizon wireless and today I was able to access all of them from work (with a non-Verizon Fios ISP).  Again, it is multiple sites that I simply cannot access which is causing problems.  For example, in addition to not being able to use LastPass, my Evernote account will not sync.

I have tried the following:

(1) Deleting temporary internet files, cookies, etc. and flushing the dns;

(2) Rebooting my router mutliple times;

(3) Turning off my firewall (even though nothing has been changed...); and

(4) Spending an hour with Fios technical support which, after completely resetting my router, resulted in nothing except the rep offering to sell me premium suppport service...

I have heard of Verizon sometimes fighting with certain other providers or pipeline providers (?), where access can be temporarily limited.  Since this problem is affecting my computer (wired to the router), as well as all the other (wireless) devices in my house, I really need to find a solution as soon as possible.

Any suggestions?  Does anyone understand how provider/pipeline disputes my disrupt access to just certain sites?  Any way to verify that?

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Re: Unable to access certain sites
JOSEm441
Specialist - Level 2
‎08-19-2013 03:22 PM

IF you are on a recent version of windows  - programs - accessories - command prompt. In the window type
tracert www.lastpass.com ... Then please post the results ... it should look like this: http://www.ghacks.net/wp-content/uploads/2011/05/tracert.png

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Re: Unable to access certain sites
Chasim
Newbie
‎08-19-2013 04:16 PM

C:\>tracert www.lastpass.com

Tracing route to download.lastpass.com [74.84.128.88]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [xxx.xxx.x.x]
  2     6 ms     6 ms     7 ms  L100.TAMPFL-VFTTP-40.verizon-gni.net [xx.xxx.xxx
.x]
  3    12 ms    12 ms    11 ms  G0-5-3-5.TAMPFL-LCR-21.verizon-gni.net [130.81.6
0.144]
  4    10 ms    10 ms     9 ms  so-2-0-0-0.TPA01-BB-RTR1-verizon-gni.net [130.81
.28.212]
  5    61 ms    62 ms    59 ms  0.xe-5-0-0.BR3.ATL4.ALTER.NET [152.63.5.125]
  6    27 ms    26 ms    27 ms  ae17.edge5.Atlanta2.level3.net [4.68.62.37]
  7    59 ms    61 ms    59 ms  4.69.159.42
  8    59 ms    56 ms    57 ms  ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]

  9    43 ms    42 ms    42 ms  ae-2-2.ebr1.Washington1.Level3.net [4.69.132.86]

 10    44 ms    45 ms    41 ms  ae-71-71.csw2.Washington1.Level3.net [4.69.134.1
34]
 11    42 ms    42 ms    41 ms  ae-31-80.car1.Washington1.Level3.net [4.69.149.1
31]
 12    45 ms    42 ms    41 ms  ge2-2.core1.dca2.hopone.net [66.36.224.190]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15    55 ms    51 ms    52 ms  zilla.lastpass.com [74.84.128.88]

Trace complete.

----

I "x"'d out the first couple of hops (as I am not sure if that is a security concern)...

Thanks!

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Re: Unable to access certain sites
JOSEm441
Specialist - Level 2
‎08-19-2013 05:32 PM

Glad to try to help... There are a few suggestions here http://www.makeuseof.com/answers/dns-error-sites-open-fine-pcs/ . I would try changing your DNS server on the router ... This procedure http://www.verizon.com/support/residential/internet/fiosinternet/troubleshooting/network/questionson...  will get you to the correct screen BUT use 8.8.8.8 for Primary DNS server, and 8.8.4.4  as secondary

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