Unable to access mass.gov webpage through FIOS

SOLVED
Reply
Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎08-21-2014

Unable to access mass.gov webpage through FIOS

Message 1 of 4
(1,012 Views)

I can't access www.mass.gov from any computer in my house using FIOS.  Tried all 5+ devices with wired and wifi connections.  Nothing works.  I know the website is working because I can access it from the Comcast connection at work.   Also I can load the page using Verizon 4g/3g on my phone tablet if I turn wifi off.   My father called tech support the other day.  The tech ran some tests and discovered that he could not access the site either.  They said they would "look into it"  Have not heard anything else.  

 

Anyone else having this issue?  

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Trivia Champ
Trivia Champ
Posts: 6,013
Registered: ‎09-24-2008

Re: Unable to access mass.gov webpage through FIOS

Message 4 of 4
(918 Views)

I have a feeling this is a bad route, bogon issue vs a DNS issue.

If you can access your router, do the following, and you'll hopefully be working in 5 minutes.

Actiontec MI424-WR - RELEASE DHCP
Click on MY NETWORK icon at the top.
Select NETWORK CONNECTIONS from the menu on the left.
Select BROADBAND CONNECTION (coax or ethernet) depending on your connection to the ONT.
Click SETTINGS
Click RELEASE
Click APPLY
Disconnect the router immediately to prevent it from re-requesting a DHCP lease ---- wait 5 minutes, and turn it all back on and try again
-
It has mostly to do with the buying of IP address ranges by ISPs as they add new customers. A range could be used by some bad guys and thus get added to the filters. Then a legitimate ISP buys the range to use for their customers, but the filters don't get updated for a long time, so until they do those sites using the outdated filters become inaccessable. I have had this happen maybe a dozen times over the years, getting a new IP address from the ISP has always fixed the problem - and really, the easiest way to for the IP address update is to just turn off the router for a while, could take 1 minute, 5 minutes, up to hours to get a new one not in the blocked range.

The filter problem can occur at the actual inaccessible website, or at any routers along the path from you to the site. Eventually the problem will go away as the filters get updated, but unfortunately that can take a long time, some sites are not very diligent about updating their filters.

Just part of life on the internet....

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

View solution in original post

3 REPLIES 3
Highlighted
Silver Contributor II
Silver Contributor II
Posts: 344
Registered: ‎11-09-2010

Re: Unable to access mass.gov webpage through FIOS

Message 2 of 4
(1,000 Views)

Works fine from here, in NE MA.

Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎08-21-2014

Re: Unable to access mass.gov webpage through FIOS

Message 3 of 4
(963 Views)

In case anyone else is having a similar issue.  We turned off the modem for several hours and got a new IP address. Now the site works.   

Highlighted
Trivia Champ
Trivia Champ
Posts: 6,013
Registered: ‎09-24-2008

Re: Unable to access mass.gov webpage through FIOS

Message 4 of 4
(919 Views)

I have a feeling this is a bad route, bogon issue vs a DNS issue.

If you can access your router, do the following, and you'll hopefully be working in 5 minutes.

Actiontec MI424-WR - RELEASE DHCP
Click on MY NETWORK icon at the top.
Select NETWORK CONNECTIONS from the menu on the left.
Select BROADBAND CONNECTION (coax or ethernet) depending on your connection to the ONT.
Click SETTINGS
Click RELEASE
Click APPLY
Disconnect the router immediately to prevent it from re-requesting a DHCP lease ---- wait 5 minutes, and turn it all back on and try again
-
It has mostly to do with the buying of IP address ranges by ISPs as they add new customers. A range could be used by some bad guys and thus get added to the filters. Then a legitimate ISP buys the range to use for their customers, but the filters don't get updated for a long time, so until they do those sites using the outdated filters become inaccessable. I have had this happen maybe a dozen times over the years, getting a new IP address from the ISP has always fixed the problem - and really, the easiest way to for the IP address update is to just turn off the router for a while, could take 1 minute, 5 minutes, up to hours to get a new one not in the blocked range.

The filter problem can occur at the actual inaccessible website, or at any routers along the path from you to the site. Eventually the problem will go away as the filters get updated, but unfortunately that can take a long time, some sites are not very diligent about updating their filters.

Just part of life on the internet....

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

View solution in original post

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.