Due to a technical error, an order was placed for a 2 year contract (my current contact ends February 7). I immediately contacted Verizon via chat and they insisted they were unable to cancel this order and to call tomorrow. I have a terrible feeling about the response I'll receive.
Has as anyone had success in a situation like this? How do I best elevate this to get this order canceled?
Thanks
@miss_chalet wrote:Due to a technical error, an order was placed for a 2 year contract (my current contact ends February 7). I immediately contacted Verizon via chat and they insisted they were unable to cancel this order and to call tomorrow. I have a terrible feeling about the response I'll receive.
Has as anyone had success in a situation like this? How do I best elevate this to get this order canceled?
Thanks
Simply call 1-800-VERIZON and speak to a rep. Make sure to insist that the order be cancelled. Most states have a cooling off period on contracts etc. for goods and services. Albeit I would tell them if they refuse to honor your decision contact your state public utilities commission or States Attorney Generals Office.
In most states, the cooling off period is only applicable if the salesman comes to your house.
Miss Chalet, are you trying to not have a two year contract?
Or is it just something within the contract (ie TV package, etc) that you don't like?
I believe for new customers there is a 30 day cancellation period. Not sure if that also works for customers signing new contracts.
This issue has been escalated to a Verizon agent.
Start a new topic or ask questions in the open forum.
