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Unable to change Services

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thetick1234
Silver Contributor II
Silver Contributor II
Posts: 325
Registered: ‎06-13-2010

Unable to change Services

Message 1 of 3
(377 Views)

For the last two days I have been getting:

 

We're sorry. 
We are experiencing a temporary problem and can't continue your order at this time. 

Please try again later.

 

I'm looking to upgrade my FIOS Services from MyVerizon.  Web mail, these forums, FIOS VOD and many other websites all work fine.

 

I'm looking to see what my renewal offer is since my contract is up at the end of the month.

2 REPLIES 2
mrslee
Contributor
Contributor
Posts: 1
Registered: ‎12-06-2013

Re: Unable to change Services

Message 2 of 3
(354 Views)

Dear Sir or Madam:

 

I talked to an agent at Verfizon last month, regarding the Premium Technical Support I was billed for.  I ordered this in error and thought I could undo it.  My husband did not order this!  The agent told my husband this amount of $14.99 would be removed from our bill, after he submitted a doctor's statement due to his illness.  Is this amount deducted from my invoice?  I viewed our bill on Page 2 and it looks like the amount is deducted and added back on our invoice.  I just want to make sure that we are not being incorrectly billed for this amount of $14.99. 

 

We do not require this Premium Technical Support.  We are on a fixed income and it we can't afford to pay this every month.  It will cause an undo burden to my husband's health if we are billed for this amount each month.  Thank you for your time and attention.

 

Sincerely,

 

mrslee

(Rhoda Summers)

KaLin
Moderator Moderator
Moderator
Posts: 2,739
Registered: ‎09-10-2008

Re: Unable to change Services

Message 3 of 3
(340 Views)

mrslee,

 

Just a friendly reminder, this is a forum where users help other users.
It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team at 1-800-VERIZON or live chat at: http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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