Unable to clear the schedule for a blocked device?

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Contributor
Contributor
Posts: 5
Registered: ‎06-08-2019

Unable to clear the schedule for a blocked device?

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I have an android device that I cannot get removed from my router.

 

This means I am paying for internet that I cannot use?

 

When I click 'clear schedule' I get the following error?

https://www.verizon.com/fqg/members/newdevicesandparental

Sorry! unable to create schedule, Date and Time not selected properly.

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Platinum Contributor I
Platinum Contributor I
Posts: 5,121
Registered: ‎10-18-2016

Re: Unable to clear the schedule for a blocked device?

Message 2 of 5
(1,127 Views)

@seriously1xe wrote:

I have an android device that I cannot get removed from my router.

 

This means I am paying for internet that I cannot use?

 

When I click 'clear schedule' I get the following error?

https://www.verizon.com/fqg/members/newdevicesandparental

Sorry! unable to create schedule, Date and Time not selected properly.


You are not paying for internet simply because your android device is connected to your routers wifi broadcast. Go into the wifi settings and select “forget network” and you won’t be on it any longer.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,907
Registered: ‎11-04-2008

Re: Unable to clear the schedule for a blocked device?

Message 3 of 5
(1,112 Views)

What model router do you have?

Have you tried changing the times?

Maybe may start and stop 1 minute apart.

That would only block for 1 minute.

Worst case, factory reset the router.

That would claer everything out.

This is not terrible unless you have quite a bit of customization.


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Contributor
Contributor
Posts: 1
Registered: ‎08-13-2020

Re: Unable to clear the schedule for a blocked device?

Message 4 of 5
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I have exactly the same situation. I have blocked two of my Alexa dots by mistake and couldn't unblock it using online site . Every time I unchecked the Block Internet choice and press Save, it gives me "Sorry! unable to create schedule, Date and Time not selected properly."  Call the support and the representative blocked 6 more devices without being able to unblock them.  

 

I have the most current Fios router and have tried everything from setting block time to 1 min to unchecked the block internet checkbox. Nothing works for me. On my FIOS app, all devices are enabled and not blocked. But in reality, all my Dots cannot connect to the internet. 

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Contributor
Contributor
Posts: 1
Registered: ‎10-16-2020

Re: Unable to clear the schedule for a blocked device?

Message 5 of 5
(64 Views)

Similar problem here. I blocked my daughters iphone and apple tv for a day. Unblocked them both. Both say enabled now, but neither has internet access.

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