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Unable to contact tech support

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Contributor
Contributor
Posts: 1
Registered: ‎06-27-2020

Unable to contact tech support

Message 1 of 2
(146 Views)

Believe me or not. Yesterday I called customer service four different times. Waited for almost 1 hour per each call. No one picked my call. When I tried to chat on-line, it was all robo messages. I also tried call back option. Nothing worked so far.

I signed up for new service. Service was not yet activated. However billing started.  I guess they give dam chit to the residential customer issues.

How to speak to human being instead of automated robo messages?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,974
Registered: ‎09-24-2008

Re: Unable to contact tech support

Message 2 of 2
(137 Views)

Since calling and chatting did not work to well, these are your other options:

 

#1 Tweet them @VerizonSupport

 

#2 or use Verizon Direct at DSLR

 

https://www.dslreports.com/forum/vzdirect

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