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What operating system are you running?
Are you going to Verizon Central and signing in with your Verizon online user name and password?
At that point you would click the Wifi link and download the software.
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Can you send me your User ID Verizon Online name so I can have a look and see what may be the cause. Please feel free to send in a private message. Thanks.
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I don't know how to send you a private email message.
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@Patrice wrote:
I don't know how to send you a private email message.
To send a private message, click on the username of the member you'd like to send a PM to. In their profile on the right hand side, you will see the link "Send this user a private message". Click that and the PM window opens up, just as it does for posting your messages on the forums.
Type your message and click the "Send message" button at the bottom of the text window.