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Unable to log-in, even with temporary passwords.

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JHA
Contributor
Contributor
Posts: 1
Registered: ‎01-08-2017

Unable to log-in, even with temporary passwords.

Message 1 of 3
(4,308 Views)

Recently I cannot log-in to Verizon FiOS site.  Though I can enter my ID and see the security image, I only see the message that my password does not match.  But I did not change my password.

 

I understand that "I did not change my password" does not sound very reliable.  But when I chose "Forgot your password" and got temporary passwords, it happened again.  First time, I received it with phone text message, and next time I received it with my e-mail account - I Ctrl+C / Ctrl+V'ed the password, so it cannot be a keyboard issue such as the caps lock, though I cannot imagine a keyboard issue in entering digits-only passwords, anyway. 

 

Do you have ideas that can cause this kind of issue or how to handle it?  I tried Ask Verizon, but only wandered among meaningless FAQ items.

 

Thank you.

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jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,293
Registered: ‎10-18-2016

Re: Unable to log-in, even with temporary passwords.

Message 2 of 3
(4,297 Views)

@JHA wrote:

Recently I cannot log-in to Verizon FiOS site.  Though I can enter my ID and see the security image, I only see the message that my password does not match.  But I did not change my password.

 

I understand that "I did not change my password" does not sound very reliable.  But when I chose "Forgot your password" and got temporary passwords, it happened again.  First time, I received it with phone text message, and next time I received it with my e-mail account - I Ctrl+C / Ctrl+V'ed the password, so it cannot be a keyboard issue such as the caps lock, though I cannot imagine a keyboard issue in entering digits-only passwords, anyway. 

 

Do you have ideas that can cause this kind of issue or how to handle it?  I tried Ask Verizon, but only wandered among meaningless FAQ items.

 

Thank you.


Awhile back the password not working happened to me at Verizon Wireless in which each time I logged in and entered my password it would not let me in. I did the forgot password feature and then it let me in, but on next log in after I changed the password (I just used my old one again) I again had access.

 

however I called Verizon wireless and told them to knock it off. The rep said it was a web portal snafu and it would be corrected. It was and it works.

 

in Fios call 1-800-VERIZON and tell them to set it to the password you want.

their tech service can do this.

 

Good Luck

 

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2 REPLIES 2
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,293
Registered: ‎10-18-2016

Re: Unable to log-in, even with temporary passwords.

Message 2 of 3
(4,298 Views)

@JHA wrote:

Recently I cannot log-in to Verizon FiOS site.  Though I can enter my ID and see the security image, I only see the message that my password does not match.  But I did not change my password.

 

I understand that "I did not change my password" does not sound very reliable.  But when I chose "Forgot your password" and got temporary passwords, it happened again.  First time, I received it with phone text message, and next time I received it with my e-mail account - I Ctrl+C / Ctrl+V'ed the password, so it cannot be a keyboard issue such as the caps lock, though I cannot imagine a keyboard issue in entering digits-only passwords, anyway. 

 

Do you have ideas that can cause this kind of issue or how to handle it?  I tried Ask Verizon, but only wandered among meaningless FAQ items.

 

Thank you.


Awhile back the password not working happened to me at Verizon Wireless in which each time I logged in and entered my password it would not let me in. I did the forgot password feature and then it let me in, but on next log in after I changed the password (I just used my old one again) I again had access.

 

however I called Verizon wireless and told them to knock it off. The rep said it was a web portal snafu and it would be corrected. It was and it works.

 

in Fios call 1-800-VERIZON and tell them to set it to the password you want.

their tech service can do this.

 

Good Luck

 

View solution in original post

stuartl
Contributor
Contributor
Posts: 1
Registered: ‎05-28-2017

Re: Unable to log-in, even with temporary passwords.

Message 3 of 3
(3,866 Views)

I just want to add my name to people who find logging into verizon a constant battle.  The worst part of a terrible website.  I don't know how many times I haven't changed my account or made purchases because it was just to painful

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