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Unable to log into Web GUI - new MI424WR Rev I router

Unable to log into Web GUI - new MI424WR Rev I router

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Contributor madbill683
Contributor
Posts: 4
Registered: ‎08-29-2012
Message 1 of 7
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Hello.  I thought I'd do myself a favor and buy a new Rev I router, to replace my aging Rev E.  I tried to install the new router last night, but I could never get to the web interface (192.168.1.1).  I tried with both my iMac and a Windows 7 laptop.   Re-installed the old router just fine, only had to call Verizon to get the DHCP lease.   Any ideas?  Time to send it back?  

 

Bill  

 

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Silver Contributor IV
Silver Contributor IV
Posts: 1,122
Registered: ‎12-04-2009
Message 2 of 7
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Did you try a hard reset of the router?

I can't login to the VZ router

Contributor madbill683
Contributor
Posts: 4
Registered: ‎08-29-2012
Message 3 of 7
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I did....thanks.  I told the Verizon rep, and she thought it was odd to have a bad router.  I will try this again, when I'm alert.  The Rep also told me, when I was getting the DHCP lease renewed on the OLD router, that the router serial number she saw was that of the NEW Rev I router.  I don't know how these devices authenticate to verizon; with the embedded serial numbers?     

Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,759
Registered: ‎05-22-2010
Message 4 of 7
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@madbill683 wrote:

I did....thanks.  I told the Verizon rep, and she thought it was odd to have a bad router.  I will try this again, when I'm alert.  The Rep also told me, when I was getting the DHCP lease renewed on the OLD router, that the router serial number she saw was that of the NEW Rev I router.  I don't know how these devices authenticate to verizon; with the embedded serial numbers?     



NO.  At least mine has a seperate password listed on its sticker.

Contributor madbill683
Contributor
Posts: 4
Registered: ‎08-29-2012
Message 5 of 7
(7,581 Views)

tns,

 

I had the password all ready to enter it, but no web gui....my authentication question referred to the process by which the router talks to Verizon.  I'll just try the new router again.   Thanks.

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Copper Contributor Mauser
Copper Contributor
Posts: 25
Registered: ‎06-25-2012
Message 6 of 7
(7,559 Views)

The new gen3 router does have a totally different default login than your old one, but if you cannot even get to a login prompt, that is obviously a different issue.

 

Several basic things to check -

  1. Make sure your computer is using DHCP and not a static address
  2. Reboot the computer after you have connected it to the router - this will cause it to ask for a new DHCP lease.
  3. Do a factory reset ont eh router if it hasn't already been done.  It is not unheard of for someone to have mucked around with a device, tehn put it back in the box and returned it.
  4. If still no joy, make sure there is NOTHING else connected to the router - just the one computer with which you are trying to log in.  If  you diisconnected anything in this step, then power-cycle the router too.  You are trying to make sure there are no other conflicts from o0ther network devices that are somehow blocking your access.
  5. If still having the problem, assign a new static address to your PC, such as 192.168.1.200.  This will give you access if the router is using the default 192.168.1.1. but the DHCP server is somehow not working correctly.
  6. Check the router with the computer network cable in each of the ports - could be a hardware problem.

Good luck!

Contributor madbill683
Contributor
Posts: 4
Registered: ‎08-29-2012
Message 7 of 7
(7,552 Views)

Thanks!  That's why I don't do this for a living.  Need an ip address to talk.....

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