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Unable to login to router using myfiosgateway

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dyarmchuk
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Registered: ‎12-01-2019

Unable to login to router using myfiosgateway

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I was having trouble with my Verizon Fios router Mi424wr - connection was spotty and unreliable, so I tried logging in to the router to check the settings. I got redirected to myfiosgateway.com, and was prompted for a password. I used the password from the sticker on the side of the router, but that didn't work. I also tried 'password', 'admin', the serial number, and anything else I could think of. No dice. I reset to factory default, and tried all the passwords again. Still no luck. Eventually I chatted with Verizon tech support, and they reset the router password to a simple string of numbers. That didn't work. I even gave the tech remote access to my computer so they could try, and that didn't work.

 

I gave up on checking the router settings, and tried bypassing it by connecting directly to the DSL modem. That fixed the connection issue, so I figured the router was just shot, and bought a new one - a g1100. Now I've got that setup, and the internet connection is fine, but I STILL can't login to the new router. Just like last time, I tried the password on the sticker, tried 'admin', 'password', <blank>, serial number. Nothing works. I can't believe I have the same issue with a different router again. Any ideas on what could be preventing me from logging in to the router to change the settings? This "myfiosgateway" is starting to drive me nuts since it used to be so easy to connect to my router to adjust the settings.

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Edg1
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Posts: 1,951
Registered: ‎06-24-2018

Re: Unable to login to router using myfiosgateway

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Have you tried using 192.168.1.1 to login? Did you try from another device like a tablet or smartphone? The password on the sticker of the G1100 should be the password. Try holding down the reset button for 15 seconds and then try again. 

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Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,951
Registered: ‎06-24-2018

Re: Unable to login to router using myfiosgateway

Message 2 of 4
(7,321 Views)

Have you tried using 192.168.1.1 to login? Did you try from another device like a tablet or smartphone? The password on the sticker of the G1100 should be the password. Try holding down the reset button for 15 seconds and then try again. 

View solution in original post

Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,951
Registered: ‎06-24-2018

Re: Unable to login to router using myfiosgateway

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Another thing I just thought. Try erasing your browser history and clearing cache. 

GaryDM
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Registered: ‎07-06-2016

Re: Unable to login to router using myfiosgateway

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In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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