The way to set up your primary email address is to log into Verizon Central (verizon.net) and go to the My Account page. There will be a spot there to set up your username, which will be your email address. When your account is created, Verizon assigns it what they call a "vzid" - This will start with either "vze" or "res" and then several numbers and/or letters. You will need this to log in the first time. If you do not have this id, you may have to call tech support to get it. They can also reset the default password for you if you need it to get in initially.
Once this is set up, at the bottom of the My Account page there is a link for setting up sub accounts.
Not sure what specific software you are looking for, but if you let me know I can probably find you a direct link to get it. (And if I can't, there's a high probability that someone else on the board can.)
Hope this helps!
