I too, have had this problem. My wife and I had our first baby born recently, so we called up Verizon to reduce our tv service from Fios Extreme to Fios Prime and reduce our internet service from 25/5 to 15/5. Our next bill was actually more than it was originally after they added on all sorts of extras and miscellaneous components (including the above mentioned Security and Backup bundle). I was at a total loss about what to do next, for fear that any call to reduce the service plan would result in greater charges. My wife is a lawyer and asked the customer service agent point blank - is it legal to add services without our consent? His response was no, that it wasn't but he was going to get to that point in a minute. He also informed us that he doesn't use Verizon for similar reasons as why we were calling.
We've since had some items corrected, but the Games and Play Pak are very sticky and even though we have requested to have this service removed on multiple occasions (each time being affirmed by the customer service rep), it still finds its way on the bill (as it is now, unfortunately). I find it quite appaling to request to have a service removed when it was never requested to be added in the first place.
My contribution to this thread is that xxoosmile, dhorlick, and anyone else with this issue should be persistent with their communications with Verizon billing and please let us know if your charges are ever removed and how you were able to successfully do so. Thank you.
