I have closed my FiOS Internet 50/25 and local TV service account in July. I had to come back to my family in Europe pretty rushly for personal reasons so i closed my account when I was already abroad. I asked to ship a box to my roomates to return the equipment and they returned to the local verizon fios store in Providence (as your customer service suggested). Now I have been billed for more that $300 for unreturned equipment! how this is possible? I already had problems last winter because I have been charged for months for a HD box, while I just wanted the local TV box, and now i have to pay more than $300 for a router that has been returned.
Hi SusannaLuna,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
